Job Information
Jiffy Lube Assistant Manager / Manager in Training in Moscow, Idaho
This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2231275
The Store Manager will train and supervise store teammates in the performance of the following functions. (See the job descriptions for each store position for more specific details.) In addition, the Store Manager will perform many/most of these same duties as business needs require:
General functions that include but are not limited to: Complete all required computer-based training and other on the job training including Store Manager training, enforce attendance, safety, uniform, and various additional company policies, attend or conduct store safety and policy meetings.
Courtesy duties that include but are not limited to: Greet guests and escort them to the lounge using the No handles policy, drive guest vehicles, place all protective equipment on the vehicle, assist in a complete check of guest lights, vacuum complete interior of the vehicle and discard obvious trash, and thoroughly clean the exterior windows of the vehicle.
Upper Bay duties that include but are not limited to: Guide guests vehicle safely into/out of the bay area, check all fluid levels, verify correct oil filter application and check and adjust all tire air pressure levels to ensure proper inflation. Complete ancillary services requested by guest and observe lower bay quality inspection as well as perform upper bay quality inspection.
Lower Bay duties that include but are not limited to: Complete under vehicle inspection, drain old oil and remove old filter, install new oil drain plug and new oil filter, wipe fittings and lubricate, check and fill gearboxes. Report under vehicle status to upper bay, observe under carriage of vehicle once started to ensure no leaks and perform lower bay quality inspection.
Guest Service Advisor duties (following certification) that include but are not limited to: Gather and input guest and maintenance information into the computer, review oil options, vehicle manufacturer service recommendations, previous services, report on conditions to the guest and recap guest requested services with pricing and answer any questions. Review invoiced items with guest, accept payment for services, inform guest of value added items and offer invitation to return.
Team Lead duties (following certification) that include but are not limited to: Ensure team is working in an efficient, productive manner. Complete checkpoints screen for each vehicle serviced, monitor workflow and make adjustments as required. Ensure compliance with JTSS procedures and guidelines. Utilize role play / practice during downtime and coach and inform teammates by providing feedback on performance.
Store Manager duties that include but are not limited to:
Provide prompt and courteous guest service, answer questions, and investigate and resolve guest problems and complaints.
Maintain inventory control with thorough knowledge of cost of goods, turn-ratio, ordering and receiving products, etc.
Responsible for budgeting, sales forecasts, P/L performance, etc. as well as understand factors which affect sales and profit such as guest counts, marketing, weather, etc.
Maintain or direct the maintenance of the building, equipment and grounds, including but not limited to the air compressor, HVAC, flooring, bay nets, oil/water separator, interior and exterior lighting, dumpster area, sump pump, waste oil system, tire rotation lifts, overhead doors, etc.
Troubleshoot and coordinate the on-going maintenance of the POS system.
Provide supervision and training to teammates including scheduling, coaching, performance management, and performance appraisals.
Confront unacceptable performance, hold teammates accountable, and utilize appropriate teammate performance management techniques when necessary.
Arrange for employment advertising, int rview and select teammates. Initiate substance abuse and background checks as needed. Monitor staffing levels and adjust accordingly to maintain labor control.Conduct Teammate Orientation meetings if needed at your location.
Provide safety, security, and environmental leadership for all store personnel with thorough knowledge of lockout / tagout procedures, MSDS, waste policy compliance, Spill Prevention Control & Countermeasures (SPCC) plan, the company safety manual, and OSHA & EPA resources and compliance. Be prepared to provide swift and accurate direction to teammates or guests who may become injured on the job and report all incidents no more than 24 hours after the occurrence.
Open and Close the store as necessary.
Complete daily, weekly and monthly paperwork and ship or store paperwork as necessary.
Maintain and enforce proper cash controls.
Promote honesty and integrity in all business transactions; report incidents of theft of inventory, assets, and/or cash shortage over \$10; and report all burglaries or robberies immediately to the Market Mana