NHS Human Services, Inc.

Work Schedule

First Shift (Days)

Environmental Conditions

Office

Job Description

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

As a member of the Enterprise Data Support & Operations team, the position will provide technical support and run the engine tasks for Middleware jobs, and Business Intelligence reports.

Administers, maintains, and supports the company’s IT infrastructure platforms ensuring system availability, stability, security and ability to grow. Administers infrastructure platforms of existing and emerging technologies for compatibility and business alignment within PPD. May be responsible for administration of Data Centers, Servers, Storage, Virtualization, Messaging, Global Operations

Management, Citrix, and/or Cloud platforms.

Essential Functions and Other Job Information:

Administers and maintains data center infrastructure platforms to include

ongoing enhancements, modifications and software upgrades, following all

relevant SOP’s, WPD’s and internal processes.

Performs Windows Server administration to include install, upgrades,

configuration, tuning and monitoring.

Cross-trains new and existing employees.

Provides system engineering consulting and application support to other IT

groups and projects.

Responsible for system utilization reporting, system optimization, server and

network installation and configuration as well as problem resolution.

Provides tier 2 level troubleshooting and support for all PPD infrastructure

platforms globally.

Verifies stability, interoperability, security or scalability of system architecture;

defines server hardware and software standards and procedures.

Manages and maintains system administration tools to include asset inventory,

remote access, software license management, server diagnostics and

virtualization technology.

Provides advanced system support for troubleshooting and maintenance of

servers and storage.

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years’) or equivalent combination of education, training, & experience.

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills and Abilities:

Thorough knowledge of two or more technology services (Server – Windows/Linux; Data Centers; Storage; Virtualization; Messaging; Global Operations Management; Citrix; and Cloud platforms)

Unix/Linux (preferably RHEL), Korn/Bash Shell Scripting, SSH/SFTP, sFTP, HTTPS, Oracle, SQL, Windows and Citrix etc.

Exposure and experience in AWS is advantage.

Hands on experience with UNIX based systems, commands and utilities

Installation and Upgrade experience.

Hands on experience supporting client/server applications

Proactive problem management skills with strong troubleshooting and incident management background

Knowledge of Problem solving and Change Management processes and tools

Test scope creation, test script execution, defect tracking

Triage, test, repair and root cause analysis for L3 incidents in the environment

Desire to learn and support Vendor products

Strong understanding of SDLC and risk averse.

Should be a team player. Flexible to weekend production support work.

Ability to communicate information and ideas effectively

Ability to troubleshoot and resolve issues on Windows, Linux, and storage platforms

Strong customer service skills

Ability to multi-task and pay close attention to detail

Analytical and problem-solving skills

Advanced knowledge of three or more technology services (Server – Windows/Linux; Data Centers; Storage; Virtualization; Messaging; Global Operations Management; Citrix; and Cloud platforms)

Ability to cross-train new and existing employees

Ability to provide advanced trouble-shooting and maintenance of server

Working Environment:

We value the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirementsfor this role:

• Work is performed in an office environment with exposure to electrical office equipment.

• Occasional drives to site locations with occasional travel both domestic and international.

Our 4i Values:

Integrity – Innovation – Intensity – Involvement If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.