Job Information
US Tech Solutions Application Production Support Analyst in Montreal, Quebec
MISSION AND OBJECTIVES
The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.
MAIN RESPONSIBILITIES
Level 1 and 2 Support
Active monitoring of production activities
Perform remediation steps when required
Interface with external IT communities to resolve incidents
Work with development community for Level 3 incident escalations
Log work and effort in support tracking application and work with team and management to reduce recurring issues
Available for after-hours support activities, when necessary
Change and Request Management
Responsible and accountable for changes to the production environment for NAR applications
Testing and deployment of updates and enhancements
Work with development community for release prioritization
Ensure that requests for change adhere to Group and Department Policies
Available for after-hours and/or weekend change activities, when necessary
Reporting & Special Projects
Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
Regular reporting to line manager for prioritization and escalation
Conduct and participate in meetings with related communities
Perform control result analysis and reporting and take up corrective actions as needed
As required, take up project management responsibilities for special projects
REQUIREMENTS
TRAINING AND OCCUPATIONAL EXPERIENCE
5 or more years of professional experience as an Functional Support Analyst and/or similar role
Experience in Cash management/ Settlement systems/Wire transfer processes
Understanding of Treasury Operation
Treasury System (Integrity FIS) experience preferred, but not mandatory
ESSENTIAL SPECIFIC REQUIREMENTS
Database skills (MS SQL)
Windows servers experience
SWIFT Payment processing, a plus
Unix/Linux hands on experience with knowledge of day to day commands, a plus
Strong analytical and problem solving skills.
SKILLS AND BEHAVIOURS
Knowledge of cash settlement process
Good organizational skills
Experience and/or knowledge of IT infrastructure implementation projects
Experience in software implementation
Professional attitude and good interpersonal behavior
Autonomy and adaptability; must be able to take initiative and be proactive
Team player skills
Project Management skills a plus
Fluent in English; French a plus
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.