Job Information
The Kartrite Resort & Indoor Water Park AKA Benchmark Monticello LLC Guest Services Manager in Monticello, New York
Responsibilities
Responsible for memorializing the fun experiences created for marketing purposes while following waiver protocols.
Monitoring of the recreation attendants to balance and guide the teams to success via checklists, daily standups, and monthly meetings.
Assist with recruitment, hiring, training (in coordination with HR Recruiter), scheduling and conducting performance evaluations.
Constantly evaluate the existing program, making necessary changes and improvements. Provide for diversity and safety of participants.
Increase attendance and awareness for activities by developing and displaying brochures, posters, showcases, etc. Ensure communication with Reservations, Sales and Front Desk regarding rates and dates.
Accountable for ordering supplies and monitoring daily revenue and costs, while adhering to existing budget.
Manage and review assigned associates payroll on a daily/weekly basis.
Monitor, evaluate, and assist interns.
Ensure entrance to pool area restricted to guests and club members with ample towel supply available
Create and lead indoor activities during inclement weather.
Plan, promote and implement activities for all of our guests (transient, group, etc.). Create new special events that align with trending today.
Qualifications
Bachelors degree, related to Recreation or Leisure Activities, is preferred or must have equivalent experience.
Must have excellent English oral and written communication skills and be able to establish a rapport with our guests, their children, and our staff members.
Strong organizational and time management skills are required.
Bilingual is preferred.
Applicants should be capable of bending, kneeling, climbing and easily lifting 50lbs.
Strong computer skills are required.
Skilled in conflict resolution
Must be highly motivated, driven, and enthusiastic.
Must be able to learn, adapt, and work in a fast-paced environment
Flexibility in scheduling adjustments based on business need and working on weekends, holidays, day and evening shifts is required.