NHS Human Services, Inc.

Bilingual Customer Support and Logistics Analyst

Mississauga, ON, Canada

In this position, you will be supporting the commercial sales organization for multiple divisions within Hologic. You will also be responsible for supporting aspects of order processing, special orders, order management, billing, reporting and logistics.

Duties and Responsibilities:

• Demonstrates significant knowledge of Hologic processes related to the role. Works on moderate and diverse tasks. Exercises good judgment based on company policies and procedures to complete assigned tasks.

• Develops relationships with key stakeholders

• Order Processing / Order Management

• Knowledge of ERP and CRM systems

• Understanding of EDI E-Commerce order management

• Process incoming orders in the ERP system promptly

• Excellent customer communication skills

• Handle customer inquiries on existing orders

• Work with the contracts team on pricing issues

• Manage customer complaints and support

• Understand and support returns management process, including issuing RMAs

• Special Orders

• Processing and scheduling Standing Orders

• Experience with consignment or leasing of product

• Providing dispositions to both the customer and our 3PL

• Coordinating rushed or same day shipment requests for emergency orders

• Billing

• Process credit and rebill for shipped orders

• Setup rental billing schedules

• Handle credit holds and releases with finance

• Reporting

• Support sales reps with shipment history

• Manage quarter-end orders and shipments reporting

• Logistics

• Arrange shipments and manage customs clearance

• Coordinate with warehouses for timely delivery

• Manage title transfers and maintain install base

• Oversee sales reps' trunk stock inventory

• Prepare commercial invoices and waybills

• Identify lost shipments

• Verify and validate lot expiry dates

Qualifications

• Fluent in English and French.

• College degree and 1-2 years of experience

• Ability to work independently and in a team

• Excellent attention to detail

• Quick learner of new software/systems

• Strong communication and organization skills

• Adaptability in fast-paced environments

• Problem-solving and analytical decision-making skills

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Motivated with strong technical and analytical abilities

• Initiative and sound judgment in various situations

• Technical and leadership competencies for success in sales

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

Agency and Third Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

#LI-LL1