Job Information
Ricoh Americas Corporation Bilingual Customer Service Associate in Mississauga, Ontario
Bilingual (French and English) Customer Service Associate
The Customer Service Associate is responsible for receiving calls from customers and technicians; dispatching the appropriate technician to a service call; entering free of charge & billable supply orders and completing service calls in our system.
Responsibilities:
Receives all incoming service calls and correctly obtains appropriate information from customers in a courteous and timely manner.
Develops and maintains positive relationships with external and internal customers.
Conducts and represents oneself in a professional manner to enhance the interests and reputation of Ricoh Canada Inc.
Communicates priority basis for service calls to technicians
Adhere to Ricoh Canada's company policies, core values and CEM Inbound Call Centre's Quality Call Program
Relays calls and other information to technical representatives by pager, telephone or message system
Maintains the system by entering service requests, technical activity and call completion information
Produces accurate billing information for invoicing purposes or charge calls, as assigned
Check customers' meter reading in the computer and, if necessary, contacts the customer for up-date readings or equipment status information
Access customer files to ensure up-to-date information; re: contract expiry date, renewal dates, etc., and advise Administration accordingly
Input and maintain current customer data in the computer (i.e., address changes etc.).
Contacts Accounts Receivable (A/R) personnel for authorization to service any overdue accounts.
Parts order entry as required to replenish car stocks for technicians
Other duties as assigned by manager
Qualifications:
High School, Post-Secondary Education preferred
Minimum of 2 years related experience
Knowledge & Skills:
Candidate must be fully bilingual in English and French
Excellent verbal and written communication skills, as well as effective listening skills
Excellent customer satisfaction skills and attitude
Develop and maintain effective customer relationships
Effective time management skills
Self-motivated, well organized and detail oriented
Advanced proficiency in the use of MS Office applications
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.