Job Information
Deluxe Major Account Program Support in Minneapolis, Minnesota
This Digital Payments Exchange position leads all day-to-day execution and support for major/enterprise and mid-market accounts. The role acts as liaison across multiple internal Digital Payments teams as well as supporting business units to troubleshoot, document and communicate resolution of issues. This role also serves as the primary point of contact for their clients on a daily basis as new production, data, reporting services are requested. Major Account Program Support is also responsible for fostering a positive client-company relationship.
Job Responsibilities:
Responsible for client communications, reporting retrieval/distribution/communication, analysis and distribution, lead submission as applicable for the client program needs.
Serves as the primary point of contact and SME for day-to-day client needs.
Supports pursuit and deployment of additional programs or growth opportunities with clients.
Maintains documentation related to the client campaign
Oversees client monthly billing ensuring invoice accuracy, managing issues to resolution.
Basic Qualifications:
Education and Experience: HS/GED and 4 years or Associate’s and 2 years
Client support and/or account management experience;
Project management experience.
Preferred Qualifications:
Education: High School / GED
Experience: 5 years
Digital Payments Product/Technical knowledge
Experience providing client support for SaaS based solutions
JIRA technology
Experience using SalesForce
Experience working with development teams and systems.
Strong facilitation skills and ability to influence.
Strong communication skills both written and verbal.
Presentation skills.
Additional Basic Qualifications:
Must be 18 years of age or older
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster (https:////www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .