Job Information
FirstService Residential Community Association Manager in Minneapolis, Minnesota
Job Overview:
The Community Association Manager handles all aspects of managing associations in portfolio including contract management, communications with boards of directors and members of the associations, preparation for and follow-through from board meetings, financial statement review, create budget and capital plan, collaboration with co-workers on various issues, and if applicable, management of on-site employees.
Your Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Accountability for servicing customers with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.
Communications
Foster a welcoming and friendly environment for shareholders, guests, staff, and vendors.
The Community Manager is the central on-site contact for addressing homeowner questions and concerns and will answer all incoming calls and emails in a timely basis.
Develop communications and disseminate information to all Association members about matters of importance in their community
Write and transmit individual owner correspondence regarding violations of policies or other matters affecting an individual unit owner and copy Board members on such letters
Communicate with the Association’s Board of Directors in a timely manner about significant issues that require Board knowledge or action
Respond to all emails and phone calls within 24 hours
Personnel Management
Responsible for all on-site personnel employed by FirstService Residential at a client Association except for desk attendants who are a shared responsibility with the Desk Attendant Supervisor
Collaborate with senior staff manager to create and maintain job descriptions using standard template and participate in the hiring of qualified employees
Train or oversee the training of on-site employees
Coordinate classes with Senior Staff Manager for certifications required for successful performance of staff’s duties
Review employee performance annually with on-site supervisors and make salary adjustments with input from as appropriate, Budget as necessary
Document any substandard employee performance issues promptly and bring to attention of Human Resources; seek counsel from Human Resources as needed
Oversee immediate reporting of all workplace injuries which must be submitted to insurance carriers within 24 hours of incident
Meet with on-site personnel on a regular, prescheduled basis to understand employee issues and respond accordingly
Oversee employee compliance with FirstService Employee Handbook
Maintenance
Manage oversight of all necessary maintenance for common elements of an Association
Develop calendars for all required maintenance and schedule preventive maintenance
Establish scope of work for projects and oversee maintenance contracts
Manage ongoing and routine maintenance projects
Manage capital replacement projects with involvement of third-party consultants as needed
Visit the property at least one time per week to review services and projects: document conditions requiring attention
Report to Board of Directors on maintenance issues with the property as needed
Maintain vendor contacts and communications
Contract Management
Manage all contracts in portfolio of associations
Collaborate with contract administrator on aggregate contract management
Work with Board to identify preferences and opportunities for improvements on contract services and implementation of agreed-upon services
Financial Management
Review and approve monthly financial reports in a timely fashion (within 2 business days of statement production)
Understand monthly profit and loss statements; explain financials to Board of Directors and all members of the Association as needed
Review and approve all vendor invoices
Monitor collections efforts by Collections Department and understand well enough to explain basic status and elements of process to the Board
Assure contract for audit/tax preparation is executed and transmitted to FirstService Residential Controller 30 days prior to end of Association fiscal year
Develop annual client association budgets and transmit to client Boards for review and approval
Manage Board of Directors budget review and approval process
Monitor and facilitate updates to Replacement Reserve Schedule/Capital Expenditure plan
Client Association Governance
Provide required notice of Board meetings, annual meetings, and special meetings
Oversee fulfillment of all other obligations provided by the governing documents of the Association and the Minnesota Common Interest Ownership Act (MCIOA)
Leadership to Board and Association
Identify issues of concern within the association community
Assist the Board in establishing and implementing goals for the association
Provide or procure advice or resources to Board on issues of interest and/or concern to the membership and the Board
Association – Management Relations
Review any matters requiring assistance with Regional Manager
Update Regional Manager monthly on overall status of account, including review of account issues and questions on range of issues
Promptly inform management, including transmittal of all relevant facts, regarding any significant disputes within the Association or between the Association and management or between the Association and a vendor serving the Association
Information Management
Provide administrative personnel with updates on changes in Board members, officers, or Board member contact information, changes in contractor emergency contact information for the Association; inform Human Resources of changes in personnel contact information
Provide updated financial and non-financial information that is or may be material to disclosures to FirstService Residential Disclosure Administrator
Fill out insurance information forms promptly and provide to FirstService Residential Insurance Coordinator to obtain timely insurance quotes
Review, execute, and update disclosures for unit sales prepared by FirstService Residential Disclosure Administrator
Work with administrative personnel to keep client website updated and ensure homeowners are informed about significant matters within the Association
Skills & Qualifications:
Client services, account management, and/or property management experience
Associate or bachelor’s degree in business field or property management
Practical familiarity with personnel management
Proficiency in MS Office
Minimum 4 years of transferable work experience
Ability to read and understand financial statements
Customer service focused and understands the value of a smile and positive
Ability to work as a team and communicate with fellow team members and corporate support staff.
Ability to multitask and prioritize duties
Professional demeanor and collaborative attitude
Proactive and deadline oriented
Resourceful and decisive in handling daily issues
Articulate and can communicate clearly in writing and verbally
Superior attention to detail, organizational and follow-up abilities
Reliable, punctual, and discreet
Ability to build and maintain positive working relationships
Well-developed interpersonal aptitude
Effective problem-solver
Supervisory Responsibilities:
Direct supervision of on-site staff
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. In addition, you will be eligible for vacation and sick time off benefits, 10 paid holidays, and a 401k with company match.
Compensation: $85,000 - $90,000 annually