Job Information
Robert Half Client Service Coordinator in Minneapolis, Minnesota
Description
We are seeking a highly organized and detail-oriented Client Services Coordinator in Minneapolis, MN. The Client Services Coordinator will serve as the primary point of contact for residential clients, ensuring seamless communication between both clients and internal teams. This role involves scheduling services, handling incoming inquiries, processing work orders, and supporting overall business operations to enhance client satisfaction for our client's organization.
Responsibilities:
Respond to client inquiries via phone, email, and in-person, resolving concerns in a courteous manner.
Serve as the primary liaison between clients and internal teams, providing timely and professional communication.
Manage scheduling and dispatching of service crews for residential services.
Process work orders, proposals, and invoices accurately and efficiently.
Ensure accurate management and updating of the CRM database, including client records, services rendered, and billing information.
Monitor and follow up on client satisfaction, addressing any service issues promptly.
Collaborate with field teams to ensure job completion and quality standards are met.
Support the sales and operations teams with administrative tasks and reporting.
Participate in initiatives aimed at enhancing internal processes and improving the overall client experience.
Perform general office duties, including filing, data entry, and document preparation.
Provide support for special projects and team objectives as needed.
Requirements
Qualifications:
3-5+ years of customer service, account management, or administrative support experience.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
Experience with FieldCentral or similar CRM strongly preferred.
Familiarity with HOA structures strongly desired.
Excellent verbal and written communication skills.
Strong organizational and multitasking skills with keen attention to detail.
Ability to work in a fast-paced environment while pivoting quickly to changing priorities.
Passion for the outdoors and interest in Green Industry a plus.
Salary and Benefits:
Salary range for this position is between $45-55K
Medical and dental insurance, short-term and long-term disability benefits, tuition reimbursement
401K with company match
2 weeks of PTO
This position will be fully onsite, Monday-Friday, from 8:30am-5:00pm.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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