Job Information
Wells Fargo Business Accountability Specialist - Fee Governance in MINNEAPOLIS, Minnesota
About this role:
Wells Fargo is seeking three (3) driven, high performing, self-motivated individuals to join the Home Lending Retail Fee Governance team, hybrid schedule requiring 3 Days in the East Town Minneapolis location, in support of all aspects of mortgage related fees for the Wells Fargo Home Lending Retail organization. These roles will support customer applications from application through post-close. In this extremely fast paced environment using the agile methodology, you will actively support the business through production related questions, intercept/control reports, formal and informal issue management, system analyses, manual loan level reviews, and process/procedure execution relating to fees.
This includes identifying and documenting areas of risk and opportunity requiring the need for resolution, enhancements, training, content management, additional communications, other solutions, or any combination therein. In addition, supporting daily activities through intercept/control reports, formal RCSA Controls, audit and regulatory requests, all while establishing and maintaining audit level documentary evidence that demonstrates the effectiveness and execution of the defined Controls.
You will be an active part of the team that brings identified risk and opportunity solutions from ideation through implementation. You and the team will be responsible for maintaining the highest level of knowledge and expertise of all things fees within the Wells Fargo Home Lending Retail organization. You will partner within the team and represent Fee Governance outside the team with numerous stakeholders, business leaders, and employees from multiple business lines, Legal, Compliance, Risk, and other areas to collaborate and consult on new, existing, and future fee related endeavors. You will be responsible to identify risks & opportunities, develop proposals, make recommendations, as well as plan, gather, and write requirements to support these proposals and resolve current and future issues that may arise. These efforts support accurate and local level fee responses from CORE and the Fee Service for the purposes of accurately disclosing fees on the Loan Estimate and other related documentation striving to provide estimates that are as close to what is actually charged on the Closing Disclosure as possible. Fee Governance support includes changes requested due to regulatory and legislative changes, new projects, internally identified changes, vendor changes, as well as changes specifically requested by the business. You will complete analysis of moderately/complex business problems and determine how to solve those problems using system analysis, business rules, loan level research, and automated systems. You will establish and enrich key relationships with business partners/areas and ensure awareness throughout the Wells Fargo Home Lending Retail organization for all topics relating to fees. Now is your chance to be on the leading edge of fees, processes, procedures, and technology supporting the Fee Service, TILA-RESPA Integrated Disclosure (TRID) and other regulatory requirements, and to be part of the team supporting fees for all of retail.
In this role, you will:
Participate in research, assessment, and documentation of matters relating to the business' policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus
Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment to guide completion of medium risk deliverables
Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters; exercise independent judgment while developing expertise in the risk mitigation or control activities of the business
Engage in additional research and studies to enhance regulatory knowledge
Collaborate and consult with colleagues, internal partners, and other business stakeholders to provide feedback, credibly challenge issues, and calibrate, as needed, to ensure alignment, consistency, and accuracy across groups
Participate in cross-organizational or internal operational initiatives and improvement efforts
Required Qualifications:
- 2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Demonstrated knowledge and understanding of risk management, issue management activities, RCSA, developing and implementing solutions, and driving initiatives forward to resolution
Demonstrated experience in the end-to-end Loan Origination process, CORE, and related systems and services
Ability to successfully engage in multiple initiatives simultaneously and meet deadlines amid shifting priorities
Demonstrated understanding of how to interpret business needs and translate them into application and operational requirements
Demonstrated understanding of Change Control, SDLC, process, design and toolsets
Demonstrated experience drafting and executing requirements for reporting/data/analytics, moderately complex business rules/technical projects, in a rapidly changing environment
Demonstrated experience authoring detailed business requirements using a variety of structured techniques and methodologies
Demonstrated facilitation, leadership and organizational skills
Excellent verbal, written, and interpersonal communication skills
Job Expectations:
Demonstrated strong research and analytical background and approach
Demonstrated detail-oriented approach, focused on quality, accuracy, and audit level precision, with a strong desire to learn, grow, and expand areas of support
Takes initiative and responds to requests with limited direction
Effective and efficient problem-solving methods and approach
Participates in and promotes cooperative working relationships across organizations including knowledge sharing and partnership in achieving solutions
Works with user groups to assess user needs, resolve questions and recommend changes
Builds relationships and interacts professionally with a diverse group of employees (internal or external), managers, and subject matter experts
Works both independently and as part of a team
Picks up new concepts and skills quickly
Embraces ownership and accountability situations and roles
Thinks creatively, inventively/ outside the box
Experienced with Microsoft Office Suite
Posting End Date:
6 Jul 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Company: WELLS FARGO BANK
Req Number: R-377763
Updated: Sun Jun 30 00:59:46 UTC 2024
Location: MINNEAPOLIS,Minnesota