NHS Human Services, Inc.

JOB REQUIREMENTS: Customer Service Representative- Milwaukee, WI Description & Requirements Maximus is seeking a Customer Service Representative to join our team at our onsite location in Milwaukee, WI for our WI WORKS project. This is an exciting opportunity for individuals who are passionate about helping others and thrive in a fast-paced work environment. **This is an onsite position in our Milwaukee, WI office location** Why Maximus? - Competitive Compensation - Quarterly bonuses based on performance included! - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter\'s, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Answer incoming calls from consumers in accordance with all performance standards, policy and procedures, and protocols. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Respond to all inquiries consistent with confidentiality and privacy policies and refers caller to alternate sources when appropriate. - Track and document all inquiries using the applicable systems. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Process referrals and other transactions from the client for completeness and accuracy. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We\'re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate\'s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus\'s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant\'s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary \$16.00 Maximum Salary \$16.50 ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Strong Organizational - Skills Multitasking Abilities - Customer Service ***** APPLICATION INSTRUCTIONS: Apply Online: https://maximus.avature.net/careers/FolderDetail/29005?mode=job&iis=MAXOutreach&iisn=MaxOutreach