NHS Human Services, Inc.

JOB REQUIREMENTS: The Company WE ARE ASQ: EXCELLENCE THROUGH QUALITY ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks and solutions to a global membership of individuals and organizations panning more than 140 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin. Our business strategies are undergoing a renaissance that will propel member value, including individual and organizational, to unprecedented levels. Main Responsibilities Professionally handle incoming requests from customers and ensures that issues are resolved both promptly and thoroughly. Efficiently gather customer information, accesses and fulfills customer needs, educates the customer where applicable to prevent the need for future contact and documents interactions through contact tracking in CRM. Provide quality service and support in a variety of areas including, but not limited to: placing orders, invoicing, and system troubleshooting. Upsell ASQ\'s products and services and builds strong relationships with internal customers to ensure maximum results for issue resolution for all customers. Maintain a balance between company policy and customer benefit in decision making. Handle issues in the best interest of both customer and company. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer\'s experience. Bring Your Best A high school degree and one year of customer service experience or equivalent combination. The Location ASQ is conveniently situated in downtown Milwaukee, immediately adjacent to major freeway exits, The Avenue MKE, and the Riverwalk. Our location provides our employees easy indoor and outdoor access to shopping, restaurants and coffee shops. Our office space is in a historic building incorporating a contemporary workspace; including newly designed workstations, sit/stand desks, and community and collaboration space. Why You Should Apply At ASQ, our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ\'s total compensation package. Learning and Growth o Challenging and interesting work o Benefits of ASQ membership o ASQ-sponsored training o Opportunities to achieve professional designations and certifications o Performance management and coaching o Tuition reimbursement Health... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We maintain a drug-free workplace and perform pre-employment substance abuse testing. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4850FC2FFCB54E0D Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.