NHS Human Services, Inc.

JOB REQUIREMENTS: Your Job: Phillips-Medisize, LLC is seeking a Customer Service Representative / Planner at our Metal Injection Molding facility in Menomonie, WI, to serve as primary customer contact and facilitate communication between all appropriate facility personnel and customers. Establish and maintain mutually rewarding relations with internal and external customers by ensuring customer expectations are being met. Our team: Phillips-Medisize, a Molex Company is an end-to-end provider of innovation, development, and manufacturing solutions to the pharmaceutical, diagnostics and medical device industries What You Will Do *Receiving and entering Customer Orders. *Communicate accurate and timely information regarding customer purchase and shipping requirements and concerns throughout the organization and provide feedback of capabilities to customers. *Negotiate on issues pertaining to quantity, pricing, and delivery. *Work collaboratively with all departments to provide the most efficient and effective service to our customers. *Research and follow-up on sales order changes, RFQs, cancellations, pricing issues, complaints, corrective actions, etc. *Ensure appropriate recordkeeping and documentation associated with all customer service processes and procedures. *Working across different systems (SAP, Microsoft Word, Excel, Outlook, etc.) *Reporting out of SAP - Incomplete orders, Open Order Report, Sales, On-Time Delivery, etc. *Use MRP/MPS Planning System to develop work schedules that facilitate timely completion of job orders based on relative priority and available resources. *Verify material, machine, personnel, and tool availability. *Handle Multiple projects (ability to prioritize a demanding workload) *Other duties as assigned. Who You Are (Basic Qualifications) *Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship *One (1) year customer service experience or equivalent experience What would put you ahead: *Strong written, verbal, and interpersonal communication skills *Working knowledge of Microsoft Office software as well as Manufacturing system *Good analytical ability *Strong customer focus *Strong interpersonal and communication skills *Strong organizational, time management and business math skills *Ability to work under pressure and handle multiple projects.Ability to negotiate with all types of people on all types of issues. *Basic knowledge of MRP (Materials Requirement Planning) *Willingness to learn other functions and work in a team atmosphere. This position does not qualify for VISA sponsorship In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5945845BF841449F