Job Information
Health First HFMG Patient Service Specialist III - Gynecology Oncology in Melbourne, Florida
*POSITION SUMMARY *
The primary purpose of the HFMG Patient Service Specialist position is to connect with new patients referred to the practice, ensure all patient intake forms are completed, and schedule the new patient for their office visit and/or treatment.
PRIMARY ACCOUNTABILITES
- Accurately schedule and/or pre-register all modalities at HF facilities by phone, fax and electronic orders.
- Ensure all information is complete, legible and correctly signed by physician or required scripts prior to scheduling procedures.
- Verification of insurance information is obtained on all patient accounts containing insurance.
- Talking on the phone with patients about the following: referral for services, verifying responsible party and review of insurance coverage to attain consent to treat.
- Extremely organized and efficient with outstanding attention to detail.
- Provide superior customer service by leveraging HF I-CARE Values.
- Provide registration and other job requirements to meet the patient/family needs.
- Maintain successful relations with other Patient Business Services areas, Health First associates and physician offices.
- Financial counseling, including but not limited to price estimates and quotes, point of service collections – copays, deductibles and coinsurance.
*MINIMUM QUALIFICATIONS *
- Education:* *High school diploma or equivalent.
- Work Experience: Two (2) years or more experience in a medical office environment.
- Licensure: n/a
- Certification: n/a
- Skills/Knowledge/Abilities:typing skills, strong customer service skills including service recovery techniques,medical terminology, working in multiple application systems: Athena, iKnowMed, Aria, EPIC, etc.
PREFERRED QUALIFICATIONS
- Education:Associates degree.
- Work Experience: Experience working in at least 3 different clinical specialties.
- *Licensure: *None
- Certification:None
- *Skills/Knowledge/Abilities: *
PHYSICAL REQUIREMENTS
- Majority of time involves sitting or standing; occasional walking, bending, stooping.
- Long periods of computer time or at workstation.
- Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
- May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
- Communicating with others to exchange information.
- Visual acuity and hand-eye coordination to perform tasks.
- Workspace may vary from open to confined; on-site.
- May require travel to various facilities within and beyond the county perimeter; may require use of personal vehicle.
Job: *Clinic Clerical Support
Organization: *Health First Medical Group LLC
Title: HFMG Patient Service Specialist III - Gynecology Oncology
Location: Florida - Brevard County-Melbourne
Requisition ID: 072660