Job Information
Marriott Guest Experience Expert - Overnight All-Rounder in Melbourne, Australia
Job Number 24103396
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as an Overnight All-Rounder , we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
This role primarily handles front desk duties while also supporting valet parking, in-room dining, and housekeeping tasks. Candidates must possess a valid driver's license and a responsible service of alcohol (RSA) certification.
Position Summary:
Part-time Position
Join our Ladies and Gentlemen and assist guests arriving and departing the hotel through the check in and departure process.
Support all Front Office functions to ensure guest needs are met.
Handle general enquiries, going above and beyond with each guest experience
Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
Support other departments with guest request and needs including valet, housekeeping request and In-Room Dining
Take guest reservations and perform cash handling & credit card responsibilities
Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
About You:
Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Responsible Serving of Alcohol Certification is required
Driver's License is required
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Strong written and verbal communication skill
Attention to detail in all aspects of work
Our Benefits:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at rc.melrz.hr@ritzcarlton.com .
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.