Job Information
Emerson Inside Sales Director in McKinney, Texas
As an Inside Sales Director in McKinney, TX you will be responsible for overseeing and leading all aspects of our inside sales operations. This includes leading a talented team of professionals to drive revenue growth, providing exceptional customer service, and ensuring the successful implementation of training programs. Reporting to the Vice President of Sales & Customer Care, you will play a key role in developing and driving strategies to meet and exceed sales targets and enhance customer satisfaction.
IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:
Leadership and Management:
Provide strategic leadership and direction to the Application Engineering, Customer Service and Training teams.
Mentor, coach and develop team members to optimize their performance and professional growth.
Establish clear goals, objectives, and critical metrics for each team and monitor progress towards achievement.
Providing an interface between the sales channel and the company.
Strategy and Execution:
Develop and implement effective sales strategies and expand market penetration and improve inside sales efficiency and effectiveness.
Collaborate with cross-functional teams to identify opportunities for product and service enhancements based on customer feedback and market trends.
Analyze sales data and market insights to identify areas for improvement and develop action plans accordingly.
Customer Service Excellence:
Ensure that the Customer Service team delivers prompt and effective support to customers, addressing inquiries, issues, and complaints in a timely and professional manner.
Champion a customer-centric approach throughout the organization, emphasizing building and maintaining strong customer relationships and improving collaboration and communication with our Channel Partners.
Application Engineering Support:
Ensure the Application Engineering team provides superior technical support to Channel Partners and customers, address product-related inquiries, and facilitate the resolution of technical issues.
Collaborate with product development teams to ensure that customer feedback is incorporated into product improvements and new product offerings.
Training and Development:
Oversee the development and delivery of comprehensive training programs for Channel Partner technicians, sales representatives, customer service agents, and other relevant teams.
Ensure that training programs are aligned with business objectives and crafted to improve the skills and knowledge of team members.
WHO YOU ARE:
You anticipate customer needs and provide services that are beyond customer expectations. You pursue everything with energy, drive, and the need to finish. You think globally and excel at viewing issues on a worldwide basis. You convey clear performance expectations and follow up consistently.
FOR THIS ROLE, YOU WILL NEED:
BS in Engineering or BS with background in technical sales
10+ years experience in sales environment with progressive levels of responsibility
Ability to travel 20% of the time
Experience with leading and developing effective teams
Strong understanding of sales processes, customer service principles, and training methodologies
Strong leadership, organizational, written, oral and presentation skills
Proven interpersonal skills; ability to get things done while working with cross functional teams and at different levels of the organization
Self-driven / self-starter, and able to take new insights from conception to implementation
Legal Authorization to work in the United States
PREFERRED QUALIFICATIONS THAT SET YOU APART:
- Bilingual – English & Spanish
OUR OFFER TO YOU:
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity, & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) .
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
#LI-JS3
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Requisition ID : 24006882
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.