Job Information
Cintas Dynamics 365 CRM Analyst - Level 2 in Mason, Ohio
Requisition Number: 196553
Job Description
The Cintas Technology & Analytics team is looking for a qualified Dynamics 365 solutions consultant to administer, configure, and develop technical solutions for our sales technology platform.
Job Responsibilities:
Administration and configuration of Microsoft Dynamics CRM.
Provide application support to end users.
Configure system enhancements and processes in Dynamics 365 to make sure the system supports the needs of business stakeholders.
Review and create CRM customizations including plugins, JavaScript/HTML, Power Automate flows, custom HTML interfaces (web resources), data integrations/migrations, and SSRS processes.
Configure and generate Microsoft Dynamics CRM dashboards and reports.
Serve as system technical liaison between business partners and technical resources as well as collaborate with other IT developers and analysts.
Maintenance of data in Microsoft Dynamics CRM. Manage data imports, exports, and integrations with other systems; ensure data quality, accuracy, and compliance with Cintas standards.
Identify, troubleshoot, solve, and manage production issues under time constraints with minimal supervision. Provide end-user support, resolve technical issues, and assist with training.
Responsible for creating and maintaining system documentation of Dynamics 365.
Perform additional duties and participate in special projects as assigned.
Skills/Qualifications
Required
High school diploma, required; Bachelor's degree or equivalent, preferred
Minimum 4 years of experience in Information Technology
Minimum 4 years of experience with business process analysis and requirements gathering with a strong emphasis on communication with the customer
Minimum 3 years of experience with Dynamics 365
Minimum 3 years of experience with SQL, stored procedures, views, triggers, functions in SQL Server
Minimum 2 years of experience writing business requirements and developing, facilitating, and executing user test cases
Preferred
Experience and/or knowledge of Dynamics 365 as it pertains to feature sets that integrate with Dynamics solutions, including SharePoint, MS Office OneDrive/OneNote, LinkedIn, and Adobe Sign
Hands-on experience working with JavaScript, C#, .NET, Visual Studio, Dynamics SDK, Xrm ToolBox, CRM API
Experience with creating plug-ins, custom workflow activities, and web services in Dynamics 365
Prior experience with Microsoft Azure
Prior experience with developing SSRS reports
Prior experience with Azure Data Factory
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
Job Category: Information Technology
Organization: Corporate
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift