Job Information
Nestle CRC B2B Agent in Maslak, Turkey
Nestlé is one of the world’s leading food and beverage company, with 2000 global iconic brands and operating in 188 countries.
At Nestlé we work for unlocking the power of food to enhance quality of life for everyone, today and for generations to come. That is our purpose.
We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations.
Get to know us better at www.nestle.com
Join Nestlé Team and be a Force For Good!
We are currently looking for a CRC B2B Agent to join our Nespresso team.
Location: Maslak, İstanbul
Type of contract: Permanent
As a CRC B2B Agent, you will have the following responsibilities;
Assist his team via proximity management:
Leading by example in terms of Nespresso behaviour and knowledge, dynamism, professionalism and result focus
Continuously ensure structured and efficient communication
Maintain and sustain promotes on the CRC (Customer Relations Center) strategy, both with top down and bottom up initiatives
Contribute to CRC targets via continuously optimizing and sustaining the outputs of his/her team
Recommending and enlightening goods and services for customers based on their main needs
Describing products, explaining their benefits and usage to potential customers
Communicating with customers in person, by phone and by email to understand their needs&wants
Maintaining a working knowledge of the Nespresso's various goods and services
Establishing and nurturing relationships with current customers and potential customers to facilitate sales in line with target audience
Summarizing data to assist customers, understand how products can meet and exceed with their expectations.
Drive the customer experience ambition
Monitoring and evaluating sales records, resulting in individual action plan
Collaborating his/her coffee specialists to contribute their skills and knowledge
Raising actions that is not in his/her direct scope: training needs, IT evolutions, process update, content update...
Sharing any best practices within the team, or in-between the teams.
Ensure seamless operations by providing continuous support to his/her team
Supporting and growing simultaneously in case solving
Ensuring next issue avoidance by raising CS know how
Providing validation on CS action when needed
(When needed) be involved in projects (maximum 10%), to provide
Either his/her operational expertise during design phase
Or his/her experience for implementation and pilot within his team
Training in justified business context, supporting new products / services / touchpoints launch
Provide Back-Office support to B2B (Business to Business) team regarding contract and customer data management
Vital validation of contract and customer data's.
-On-going update of customer data's.
Provide ideas of innovation and alert on customer insights to upper management
Qualify with attention the customer interaction (ground of request)
Raise valuable customer insights to management: feedbacks, insights, ideas of innovation…
Identify improvement areas in process, tools, organisation, trainings, speech, services...
Which profile are we looking for?
Bachelor’s or master’s degree in relevant area.
Excellent command of English
Excellent communication skills
Minimum total of 5 years experience customer care or equivalent international customer services / sales environment.
What are our employee community values?
Safety, quality, compliance and respect are pillars for our community existence.
Respect is our overaching value in Nestlé. We RESPECT eachother, others, environment and all life around.
We work in a supportive, caring, elevating environment. It is crucial for us to preserve our culture of solidarity.
What are our working values at Nestlé?
Flexible work schedule
Hybrid working
Multinational experience at one of the world’s leading food and beverage company
International and domestic career opportunities
Development opportunities and trainings
Exclusive employee discounts
Employee Assistance Program, 24/7 expert support
Sport benefit program (benefit from more than 350 sport centers)
A paid birthday leave
4 weeks paternity leave
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Be a force for good.
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