NHS Human Services, Inc.

We are seeking a full time Senior Director of Human Resources to join our team.

As the Senior Director of Human Resources, you will provide comprehensive HR leadership, overseeing all aspects of employee and management support across the organization. Your key responsibilities include managing employee and labor relations, leadership development, and ensuring the achievement of organizational goals.

In this role, you will build strong relationships with department leaders, offering counsel and guidance on issues critical to both employee and departmental objectives. You will also ensure compliance with regulatory bodies, including the Joint Commission, Department of Health (DOH), and other relevant authorities. Additionally, you will lead initiatives to enhance employee and patient/resident satisfaction, thereby strengthening the overall workplace environment.

A significant part of your role will involve managing employee and labor relations, including constructive interactions with union representatives. You will collaborate closely with both internal and external legal teams to minimize legal risks and ensure compliance with city, state, and federal regulations, as well as labor union contracts.

This role requires a strategic and proactive leader with deep expertise in human resources, exceptional interpersonal skills, and a strong commitment to fostering an equitable and compliant workplace environment.

REPORTS TO: SVP & CHRO, with a matrixed reporting relationship to the site leaders.

HYBRID: This role will start off onsite for first 1-3 months moving to a hybrid model of 3 days onsite and 2 days offsite, which can change based on the needs of the organization.

KEY RESPONSBILITIES

Strategic HR Leadership: Serve as a key member of the local executive team, partnering with leadership to drive HR strategies and initiatives that align with organizational goals, including hiring, change management, diversity and inclusion, employee engagement, and development. Develop strong relationships with department heads to provide counsel and ensure compliance with HR policies, procedures, and regulatory requirements.

Talent Acquisition & Management: Oversee recruitment and hiring for non-union, bargaining unit staff, interns, and agency staff across multiple sites. Develop innovative recruitment strategies to attract and retain a diverse workforce. Ensure consistent application of HR policies and compliance with labor laws across all entities.

Employee Relations & Labor Relations: Manage employee relations, including conducting grievances, investigations, and collaborating with union representatives (1199 SEIU, NYSNA, UFT, 32BJ). Serve as the primary contact for all staff and labor relations issues, ensuring compliance with collective bargaining agreements. Participate in contract negotiations and arbitration hearings.

Performance Management & Development: Lead performance management processes, including setting expectations, providing feedback, and recognizing achievements. Implement and oversee learning and development programs aligned with organizational needs, fostering employee growth and career development.

Compliance & Risk Management: Ensure adherence to all relevant labor laws and regulations. Collaborate with internal and external legal teams to minimize legal risks and ensure compliance with city, state, and federal regulations.

Organizational Culture & Employee Engagement: Foster a positive work environment that supports employee well-being and aligns with the organization’s values. Monitor employee engagement levels and address areas for improvement. Lead initiatives to enhance employee and patient/resident satisfaction.

Operational Efficiency & Data-Driven Decisions: Simplify and automate HR processes to achieve operational efficiency. Utilize data, market intelligence, and industry trends to inform HR decisions and improve business outcomes. Manage HR systems to maintain high data integrity and provide insights into people-related issues.

HR Policy & Procedure Development: Develop, implement, and manage HR policies and procedures that promote continuous improvement in internal operations and service delivery. Ensure policies are standardized and equitable across facilities and service lines.

Leadership & Team Development: Lead and mentor a team of HR professionals, ensuring they meet defined deliverables. Provide coaching to managers on effectively leading their teams, navigating employee relations issues, and managing talent development programs.

Collaboration & Strategic Initiatives: Partner with Corporate and organizational entities to drive people development and performance. Participate in leadership meetings and committees to provide HR insights and contribute to decision-making processes. Lead and support strategic initiatives to strengthen the overall work environment and align with organizational goals.

Special Projects & Compliance: Manage special projects affecting operations, oversee the collection and analysis of HR data, and ensure compliance with federal, state, local, and organizational regulations. Serve as a thought leader and advocate for organizational development, driving programs that communicate the organization’s values and goals.

Requirements:

• Bachelor's Degree in Human Resources, Business Administration, or related field, required.

• Master's Degree, or Juris Doctorate degree, preferred.

• Minimum of five (5) years Human Resource generalist experience in a unionized environment, required; at least 3 years of HR management experience leading an HR team or the equivalent acute experience in a hospital or health care setting greatly preferred.

• Knowledge of labor laws (EEOC, FLSA, FMLA, ADA, NLRA) and HR fundamentals, required.

• Proficient PC and Microsoft application skills, required. Knowledge of Lawson and ADP preferred.

• Exceptional negotiation skills and strong interpersonal skills to support, advise, coach and influence others, required.

• Proven time management and decision-making stills, while handling competing timelines, effectively.

• Demonstrated success as a key influencer of human capital decisions in a fast-paced, matrixed reporting environment.

• Proven leadership, people and change management experience.

• Strong planning, communication, and organization skills.

• Demonstrated track record of leading an environment and culture of accountability, while also fostering a positive employee experience through the life of team member and beyond the walls of the organization.

We offer a great work environment, competitive rates and excellent benefits, including:

• Medical/Dental/Vision plans

• 401 (k)

• Vacation/Sick

• Short & Long-Term Disability

• Basic Life & Accidental Death Insurance

• Tuition Reimbursement

• Health Care/Dependent Care Flexible Spending Accounts