Job Information
Travelers Insurance Company Claim Relationship Specialist in Manchester, United Kingdom
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Target Openings
1
What Is the Opportunity?
Here at Travelers we are currently looking for a Claims Relationship Specialist with a focus on motor, property, and casualty to join our team on a permanent basis based in our Manchester office. This brilliant opportunity will allow you to build upon your claims experience.
As a Claims Relationship Specialist, you will be out and about speaking face to face and conference calling with our clients, so strong and confident communication is a key aspect of this role.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.
On a day to day basis you will be;
Securing new business and retaining existing business.
Helping to develop and deliver the UK Broker strategy to support Travelers Branch operations and growth targets.
Helping to input and develop a claims service strategy and claims propositions.
Recommending enhancements in process efficiency.
Monitor service performance; liaise with Underwriters, Claims and Risk Control to provide information on claims activity and trends and any servicing issues.
Work with Claims Business Line Managers, Underwriters and Business Development Managers in the acquisition and retention of profitable business.
Attend New Business Presentations to provide details of the Travelers claims service offering and establish the best claims handling solution.
Works with and supports other Claim relationship managers where appropriate to ensure claim value proposition is consistent across Travelers Europe.
Represents claims in internal and external meetings with Customers as required and takes accountability to commit the Claims Department to an agreed approach which meets the Customers needs.
This role will require travel over the UK and Dublin to meet with clients, so flexibility in your schedule will be required when requested.
Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.
To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.
What Will Our Ideal Candidate Have?
As well as being a strong communicator, we are looking for a quick thinking and solution driven candidate that has the client front and centre of what they do. Experience of managing key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures, is essential to this role.
Thorough technical claims expertise in one or preferably more classes of business (motor, property, and casualty).
Experienced team player with positive attitude and effective engagement skills equally adept at working on own and within a team.
Experience of external presentations and pitches desirable.
Solid business acumen and ability to understand; numbers, operational metrics and business performance.
What is a Must Have?
- Experience managing key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures as required.
What Is in It for You?
Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan (“GPPP”). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%.
Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you’re eligible for five free counseling sessions with a licensed therapist.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
What Is in It for You?
Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .