NHS Human Services, Inc.

The NAS Workforce Management HCM Service Consultant is the primary contact for designated number of clients providing service, product (either Enterprise eTIME, Vantage Time, Workforce Manager, WFN Essential, TimeSaver) and technical expertise using service management tools such as Siebel CRM/CEH, and Microsoft Office to deliver exceptional service to National Account Clients. Provides functional and technical support to an assigned base of National Account clients, which requires advanced product knowledge and technical expertise. Builds strong relationships with key client contacts providing guidance on best practices and industry trends. Provides ongoing consultative insight on methods which will enable clients to streamline processes and maximize usage of available system functionality. Leads and or assist with periodic Proactive reviews designed to assess a clients usage of the system, current pain-points and inefficiencies with the system setup and configuration. Manages a high volume of client related issues on a day-to-day basis ranging in degree of complexity, prioritizing, diagnosing, troubleshooting, documenting, and resolving reported issues within established service guidelines. Maintains open lines of communication with internal business partners to ensure tight coordination on issues requiring cross-functional support and collaboration. Monitors and updates internal systems with information regarding Client Health and actions being taken to remediate issues. Serves as the client advocate and is accountable for a clients overall satisfaction with the platform and services.

Fluent in English (verbal and written) Proficient in PC navigation and Knowledgeable in use of Microsoft Office Tools Progressing knowledge of HCM WFM Products and Processes Understands and is capable of troubleshooting client issues effectively and efficiently. Demonstrate experience in client support for technical software application. Ability to effectively communicate with both internal and external partners. Must have high level of responsibility to own clients issues and inquiries. Solid technical foundation to provide support for any standard business application. Minimum 1-year experience in logical troubleshooting, problem solving, and following established escalation process. Ability to manage time and prioritize multiple client issues, inquiries, projects and scheduled meetings effectively. Proficient in call handling.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.