Job Information
TEKsystems Medicare Customer Service Representative in Madison, Wisconsin
Medicare Customer Service Representative
*Must reside in MN, WI, IA, and KS to be considered for this role *
Will be working for a large non-profit healthcare system based in MN! This role will specifically be assisting Medicare insurance plan members!
Start: 5/05
Schedule: Must be available Monday - Sunday between 8:00am - 8:00pm CST
Equipment will be provided
Typical Day
Answer, resolve, track and document telephone calls from members, providers, internal departments, and external agencies, in a timely and professional manner.
Research and resolve inquiries from internal /external customers including: Enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, payments, member reimbursement, and demonstrated knowledge of CAG policies, procedures, and regulations.
Utilize appropriate resources to respond to member inquiries.
Skills & Qualifications
High school diploma / GED
2+ years of call center experience, preference given to someone who has worked from home.
Healthcare experience highly preferred
Pay and Benefits
The pay range for this position is $23.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 2, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.