Job Information
Meriter-UnityPoint Health Manager of Guest & Lobby Services; 1.0 FTE in Madison, Wisconsin
14624BRDepartment Name:HSP Guest & Lobby Svcs. Location:Meriter Hospital Job Description:The Manager of Guest & Lobby Services provides coordination and supervision of the operational functions for all the services and programs that fall under the Guest & Lobby Services umbrella. These programs and services include, but are not limited to the Information Desk, Visitor Management, Parking Administration, Photo ID badging and access control, Cashier Services, Patient Valuables/Medications safe keeping, Lost & Found, Interpreter Services, Guest Lodging, Switchboard, External Patient Transportation, Fleet Vehicle Scheduling, Employee Bus pass and Alternate Transportation program , System and Database management of Vanderbilt ACS and Photo Badging and AmTelco, American Messaging,, HID SAFE and all other key services that provide patients and their family members with an extraordinary experience at Meriter. This position is responsible for overseeing patient experience initiatives to achieve our organizational goals for an extraordinary customer experience. Responsibilities include financial management, budget development, procedure and policy development, recruitment, interview and placement of employees, contract development and negotiation for all business associates, diversity training, and participation on committees and other workgroups.
The Manager is responsible for developing collaborative relationships between departments and ensures programs and services are coordinated across UnityPoint Health – Meriter Region. The Manager is also responsible to maintain collaborative relationships with the larger UnityPoint Health System and participate in System wide initiatives related to department goals. The Manager of Guest & Lobby Services serves as the primary link to the community with respect to cost effective lodging options for patients and family members, and with respect to the supports that provide language access to healthcare for individuals with Limited English Proficiency as well as individuals who are deaf or hard-of-hearing. The Manager is responsible for improving the work processes so that patients and visitors and internal customers have an excellent experience.
Why UnityPoint Health?
Commitment to our Team – For the second consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare (https://www.unitypoint.org/news-and-articles/press-releases/unitypoint-health-named-top-place-to-work-in-healthcare-for-second-consecutive-year) by Becker's Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture (https://www.unitypoint.org/join-our-team/our-culture) guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities (https://uphtotalrewards.com/my-personal-growth/) is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.
Requirements:
Bachelor’s degree in Business, Health Care Administration or related Major. Or comparable work experience in a similar environment may be considered in lieu of education.
Minimum of 5 years’ experience in health care related field, or customer service focused field.
Minimum of 3 years management/supervisory experience
Ability to effectively train others.
Group leadership and facilitation experiences including complex problem solving.
Possesses excellent professionalism, guest relations and interpersonal skills
Excellent presentation, communication and organizational skills and capabilities.
Strong verbal and written communication experience and skills
Experience and skills working in several databases.
Flexibility, Adaptability
Ability to effectively oversee several areas simultaneously.
Ability to work in a fast-paced environment
EEO/M/F/D/VAuto req ID:14624BRZip Code:53715Compensation:$32.73+, Commensurate with experienceJob Title:Manager of Guest & Lobby Services; 1.0 FTESite Address:202 South Park StreetWork Schedule:Monday - Friday 8am - 430pmHours Per Week:40Status:Benefit Eligible City:MadisonFTE:1.0