Job Information
JOHN P TOOLE Customer Service Representative in LUFKIN, Texas
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes are made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare a change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Solicit sales of new or additional services or products.
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``` - Network with potential customers. - Educate customers on each type of insurance coverage and make recommendations based on their needs. - Evaluate current insurance policies and recommend additional coverage when needed. - Maintain all insurance documents in a confidential way. - Bilingual a plus but not required. - An insurance license is not required; will need to be obtained employer will provide all necessary training and licensing.
Hours:
Monday-Thursday 8:30am-5pm Friday 8:30am-4pm Pay $12.00-$15.00 DOE