NHS Human Services, Inc.

Minimum Requirements:High school diploma or equivalent and one or more years of related experience, or an equivalent combination of education, training and work experience. Grade 1 (Hourly)Position Description:The University of Louisville School of Dentistry prepares students for a career in Dentistry. Dental Clinic Staff are an integral part of that preparation in that they facilitate the interface between student providers and their patients during a critical time in their studies, within the clinic setting. While their first two years is spent in a traditional classroom setting, student providers spend their last two years in a dental clinic setting learning hands on. All Dental Clinic Associates (DCA) directly support the work of the students as they progress towards completion of their clinical requirements. Works with faculty, peers and supervisors to deliver customer service oriented and patient centered care within the DMD clinics.As a first point of contact, Call Center Dental Receptionists deliver customer service to our patient population via telephone.Eligible for $3,000 sign-on bonus/retention Essential Duties and Responsibilities Works with faculty, peers and supervisors to deliver customer service oriented and patient centered care within the DMD clinics.Participates with a team in the delivery of customer service via telephone.Discern the needs of callers and address that need during first contact, if possible.Direct caller to the appropriate area when necessary.Make decisions independently according to protocol.Make appointments for patients of record, when appropriate.Register new patients, collecting demographic information.Collect and verify patient insurance information. Conduct financial transactions: accept and post payments, issue receipts, and balance at end of day.Continue to be a resource to patients by answering questions regarding billing, payment plans, treatment plans and insurance coverage.Maintains HIPAA, OSHA and Infection Control compliance at all times.Other duties as assigned.Target Compensation Maximum: $22.51Target Compensation Minimum: $15.00Target Compensation Maximum:Target Compensation Minimum:Compensation will be commensurate to candidate experience.Equal Employment OpportunityThe University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team at employment@louisville.edu or 502.852.6258.Assistance and AccommodationsComputers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.