Job Information
Kuehne+Nagel Sea Logistics Customer Care Supervisor in Los Angeles, California
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Los Angeles is looking for a new Sea Logistics Customer Care Supervisor to join our Sea Logistics team.
Your Role
Reporting to the Area Sea Logistics Customer Care Manager, you will Represent Kuehne+Nagel in the local community that embraces both internal & external Sea Logistics Customer’s. You will be responsible for overseeing and driving the Customer Care strategy on a local level as well as actively seek for improvements of customer service standards and help deliver customer excellence.
Your Responsibilities
Provide leadership to their local Customer Care team in conjunction with the local Sales Team
Oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary
Close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience
Profit Maximization – avoid additional costs & expenses due to internal service failure
Financial Excellence & Development
Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area salespersonnel
Stay up to date with Market Knowledge
Continuous improvement of processes and controls aiming for consistent customer satisfaction
Customer retention engagement for Sea logistics account portfolio
Analyze & follow up on Customer Feedback
Quotation Management: Qualification of Customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments
Actively participate in regular community-based activities with the Team
Establish and maintain a positive employee experience
Self-Development
Your Skills and Experiences
5 years' experiencein sea logistics
3 years' People Management experience in sea logistics
Knowledge of KN Operations, products, services & processes
Customer Relationship & Satisfaction Management
Financial acumen & analytical skills
Must travel for business purposes
Ability to report to the office 5 days per week
Good Reasons to Join
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $80,000.00 and $85,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-MB1
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.