NHS Human Services, Inc.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.

Conrad London St. James is a luxury hotel, part of Hilton’s distinguished global luxury brands. Renowned for its bold and inspired design, the hotel offers personalized service that epitomizes the Conrad experience.

A world of rewards:

• Competitive salary Bonus

• Private healthcare eligibility

• Immediate access to Legal & General pension

• Holiday: 33 days including bank holidays increasing with length of service (capped at 5 years service)
• 4x Life Assurance
• Enhanched Company Sick Pay
• Free meals when on duty
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Modern Team Member’s areas

The hotel, located in the heart of Westminster, with 256 beautifully appointed bedrooms and exciting food and drink concepts, including:

• The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
• The Blue Boar Pub, our famous British gastropub.
• The Hedgerow, the hotel’s cocktail bar,
• The Orchard, for afternoon teas
• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
• Eight Meetings & Events spaces, perfectly designed to host a wide range of gatherings and events

What will I be doing?

Commercial Director Responsibilities

The Commercial Director is responsible for developing and implementing a comprehensive commercial strategy across all segments and channels to maximize total revenue, profit performance, and market share penetration for the hotel.

Key Responsibilities:

1. Strategy Development and Execution:

oDevelop and execute the hotel’s commercial strategy, supporting Revenue Management, Sales, Catering and Events, Marketing, eCommerce, and Public Relations teams.

oCollaborate with area support teams to ensure effective implementation.

oShare F&B commercial activities with the F&B Manager, Director of Operations, and General Manager.

2. Leadership and Development:

oServe as a role model within the Hilton EMEA portfolio, developing teams and individuals in commercial functions.

oAct as a key business partner to the Hotel General Manager, supporting hotels in maximizing value from Hilton Sales teams.

oLead, coach, develop, recruit, and retain future talents, managing performance and evaluating team members based on agreed KPIs.

3. Revenue Management:

oEnsure commercial management strategies are set for all revenue streams, utilizing all systems to their full potential.

oDrive overall FMS results through disciplined execution of commercial activities.

4. Financial Accountability:

oDirectly accountable for driving the top-line budget and forecast by implementing a commercial strategy and business plan.

oDeliver budgeted revenues across all revenue streams, including rooms, GC&E, F&D, and Leisure, while controlling costs, market routes, channel shifts, and marketing/eCommerce opportunities.

oWork with the GM, Finance, and Operations Director to maximize profits in line with TGOP and EBITDA targets.

5. Pricing and Market Strategy:

oEnsure Business Review Guidelines and Pricing & Rate Quotation Strategies are in place to maximize sales and catering opportunities.

oSupport Cluster Revenue Managers/On Property Revenue Manager and RMCC in establishing optimal mix, reviewing forecasts, and developing strategies for different demand periods.

6. Stakeholder Relations:

oDevelop and maintain strong relationships with all stakeholders, including owners, hotel teams, and Hilton matrix support teams.

oLiaise with the hotel General Manager to present commercial strategies to the Regional Leadership Team and key stakeholders.

7. Brand and Market Alignment:

oConsistently conform to Hilton brand standards and corporate identity, utilizing all communication tools under the guidance of regional marketing and BPS.

oStay informed about market trends and adjust strategies accordingly.

8. Leadership Participation:

oParticipate in the leadership activities of the hotel and region.

What are we looking for?

A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of 5 year’s hospitality/travel industry experience in a revenue generating or commercial services role.
• Minimum of 3 years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups
• 3 experience working in a collaborative/matrixed environment
• 3 years working with departmental financial data to make strategic/tactical decisions
• 3 years of experience evaluating and identifying business opportunities for a business
• At least 3 years of experience managing a sales or commercial team
• Fluent in English

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3 years working in a multi-complex hotel/travel industry environment
• Experience of the luxury hotel market
• Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance

Travel:

• St James Park Tube Station – District & Circle Line – across the road
• Westminster Tube Station – Jubilee Line (4 Mins Walk)
• Victoria Station (8 Mins Walk)
• Waterloo Station (10 Mins Walk)

Job: Sales

Title: Commercial Director

Location: null

Requisition ID: HOT0BFMB

EOE/AA/Disabled/Veterans