NHS Human Services, Inc.

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Ensure a high level of customer satisfaction and exceed the expectation of our customers by providing quality information and superior customer service for a defined scope of issues and post enrollment inquires.

Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.

At BenefitMall, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, BenefitMall has earned a Top Workplaces USA award three years in a row (2021, 2022, & 2023) based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, BenefitMall could be the place.

Required Responsibilities:

• Provides quality information and accurate solutions for a defined scope of customer issues via telephone and email correspondence.

• Maintains 100% of available phone time and/or electronic service goals every day, in accordance with current standards and as directed by management.

• Determines when customer issues need to be escalated and uses appropriate channels to timely resolution.

• Provides quality customer service for issues regarding benefit administration group changes, employee enrollment changes, ID card status, and effective date inquires.

• Provides information to brokers or agents on ID, password and address change requests.

• Keeps up to date on all Company’s policies and promotional offerings.

• Actively participates in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction.

• Additional projects as assigned.

• Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25lbs.

• Occasional long, irregular hours.

Required Qualifications:

• High School diploma or equivalent, with a minimum of two (2) years’ experience in Customer Service environment in the healthcare/insurance field.

• Working knowledge of customer database tools such as HCM solutions.

• Working knowledge of medical conditions/terminology and insurance products.

• Prior experience dealing with multiple customer service issues.

• Possess a good understanding of HIPAA laws and guidelines.

• Knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange; proficient with various web browsers.

• Communicate effectively with all levels of internal and external personnel, both verbally and in writing.

• Ability to read, analyze and interpret Explanation of Benefits (EOB).

• Read, comprehend, and interpret underwriting procedures, requirements, regulations, and contracts.

• Maintain complete confidentiality of information.

• Determine when problems should be escalated.

• Work in and contribute to a positive team environment.

• Complete tasks on time while managing multiple tasks simultaneously.

The starting hourly wage for this position is $45,760.00 - $56,160.00.

General Description of Available Benefits for Eligible Employees of TIH:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits. All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH’s generous benefit plans, please visit our Benefits site (https://benefits.tihinsurance.com/) . Eligible employees may have the opportunity to participate in a deferred compensation plan and/or have an ownership interest in TIH in the form of profits interest or capital interest. As you advance through the hiring process, you will learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

This position is part of TIH.

Truist Financial Corporation has completed the sale of Truist Insurance Holdings (TIH). As a result, TIH is a separate company from Truist Bank as of May 6, 2024. Refer to the news release (https://media.truist.com/2024-05-07-Truist-completes-sale-of-Truist-Insurance-Holdings-and-executes-strategic-balance-sheet-repositioning) for details.

CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) Pay Transparency Nondiscrimination Provision E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

CRC Group is one of the largest wholesale and specialty insurance product distributors in the United States, providing data-driven insurance solutions for property and casualty, executive and professional, group and individual, and other specialty insurance programs. Learn more at www.crcgroup.com .