Job Information
PERRY proTECH Customer Support Center - Service Specialist in Lima, Ohio
Have you ever wanted to be an Employee Owner?
We are looking for a motivated and customer-focused individual to join our team in providing technical assistance to clients. As a Service Specialist for the Customer Support Center, this person plays a key role in ensuring client satisfaction and is responsible for identifying technical issues and implementing the best solutions.
Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Contribute to the team goal of closing 25% of service calls with a 10% recall rate via remote support
- Maximize client satisfaction with first-call resolution
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Provide remote assistance to technicians on client emergency service calls
- Respond to requests for technical assistance in person, via phone, email, or text
- Analyze client needs, recognize business opportunities, and influence sales volume growth
- Follow up with customers and users to complete the resolution of issues
- Provide training to clients on products installed
- Assist on special projects as assigned
- Maintain basic product knowledge of operating systems to support all aspects of Solutions, Imaging, and IT
General Requirements:
- Excellent customer service skills
- Excellent time management skills
- Ability to handle interruptions while completing daily tasks
- Ability to handle difficult or emotional customer situations
- Ability to be an active listener over the phone
- Keen attention to detail and interest in problem-solving
- Excellent verbal and written communication skills
Work Environment:
A Service Specialist works in the office and must be able to sit for an extended period of time.
Qualifications:
- Associate degree or equivalent with a demonstrated successful work history
- Proven experience in a help desk or customer service support position
- Implementation or technical support background
- Proficient in Microsoft Office Suite
Who is PERRY proTECH?
PERRY proTECH is recognized as a leading provider of business technology solutions and products throughout Ohio, Indiana, and Michigan. Since our founding in 1965, PERRY proTECH has evolved with customer needs and adapted as technology progressed. Our mission is to help our clients achieve a competitive advantage by maximizing the integration of technology with business needs.
PERRY proTECH manages relationships with multiple technology manufacturers so we can source a range of options to help our customers find the best solutions. We are 100% Employee-Owned. Every employee thinks and acts like an owner because they are one. Our employee-owners are committed to solving our clients' challenges with custom solutions that drive efficiency and cost-effectiveness. Join our team of talented employee-owners in transforming business operations with expertise and innovation!
Why Work Here?
As an Employee Owned Stock Plan (ESOP) company, our employee-owners directly contribute to and benefit from our success, making it an ideal place to grow your career and build wealth.
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