Job Information
Robert Half Customer Service Representative in Lexington, Kentucky
Description
Robert Half Lexington is in search of several Customer Service Representatives to join a team in the hospitality industry at a company located in Lexington, Kentucky. In this role, you'll be focusing on managing and processing customer reservation requests, ensuring accurate data entry into a reservation system, and tackling a variety of issues over the phone, all while maintaining a fast-paced work environment. These openings are for a 2nd shift schedule with various days of the week, and some schedules including weekends. Clients of this company are located across the country in various time zones and CSRs need to be available to assist! Apply today to be considered!
Responsibilities:
• Efficiently process reservations and modifications of existing requests.
• Accurately input customer reservation details into the system.
• Use problem-solving skills to assist customers and hotels with issues over the phone.
• Communicate professionally with all clients and departments to address their needs and issues.
• Manage inbound and outbound calls within the department's Key Performance Indicator (KPI) goals.
• Start and complete assigned tasks on time.
• Perform additional duties as needed or assigned.
• Handle customer inquiries and ensure appropriate actions are taken on customer accounts.
• Maintain accurate customer credit records.
• Process customer credit applications with accuracy and efficiency.
Requirements • Proven experience in the hospitality industry
• Previous role as a Customer Service Representative or similar position
• Proficiency in handling both inbound and outbound calls
• Experience working in an inbound call center
• Excellent skills in call center customer service
• Ability to effectively resolve customer service issues
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively
• High level of patience and professionalism when dealing with challenging situations
• Familiarity with CRM systems and practices
• Ability to adapt to different types of customers and situations
• Willingness to work in shifts, during weekends, or holidays if required
• High school degree or equivalent; higher degree in a relevant discipline will be appreciated TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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