Job Information
Robert Half Customer Service Representative in Lewes, Delaware
Description
We are offering a contract to permanent employment opportunity for a Customer Service Representative in Lewes, Delaware, United States. As a Customer Service Representative, your main function will revolve around managing patient access, ensuring accurate data entry, and delivering high-quality customer service.
Responsibilities:
• Handle the operations of the telephone switchboard for incoming, outgoing, and inter-office calls
• Manage pre-registration for patient accounts before their visits, including making inbound and outbound calls to gather demographic, insurance, and other patient information
• Provide detailed instructions to patients and resolve their inquiries
• Carry out medical necessity/compliance checks and use an overlay tool as required
• Manage patient financial liabilities, including collecting point of service collections and past due balances
• Implement payment plans as needed
• Utilize Microsoft Excel and Word for various tasks
• Schedule appointments as per requirement.
Requirements • Prior experience of at least one year working as a Customer Service Representative or in a related role
• Proficiency in answering inbound calls and managing inbound and outbound calls
• Demonstrated experience in Call Center Customer Service
• Strong customer service skills, with a focus on delivering high-quality responses and solutions
• Ability to perform accurate data entry tasks
• Experience in managing email correspondence professionally and effectively
• Proficiency in using Microsoft Excel and Microsoft Word
• Familiarity with order entry processes and systems
• Experience in scheduling appointments effectively and efficiently TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .