NHS Human Services, Inc.

Summary: Pro Shop / Boat Dock Attendants are front-line representatives of Warren County Park District to the public. They ensure a positive customer experience by providing excellent service while maintaining efficient Pro Shop and/or Boat Dock operations as assigned. Pro Shop / Boat Dock Attendants are cross trained to work at both the Pro Shop and Boat Dock but will be assigned to one of the two locations as their primary work location. A Pro Shop / Boat Dock Attendant may be assigned or re-assigned to the Pro Shop or Boat Dock temporarily or on an ongoing basis, as business needs dictate. Characteristic Duties and Responsibilities -- Essential Functions: • Sells golf passes, rents golf carts and related equipment, and prepares and sells food, beverages, and other concessions items. • Rents watercraft and related equipment, assists with getting boats ready for guests, helps guests in and out of boats, cleans boats, hauls boats, handles and sells live bait, empties trash cans, sells fishing and/or launch permits, and sells concessions items. • Tracks sales, uses cash register, issues receipts, makes change and handles cash and other payments accurately. Assists with inventory as assigned, answers the telephone using proper telephone etiquette, takes and conveys messages and handles routine requests for information as instructed. • Prepares and maintains clean exterior and interior facilities in and around the Pro Shop/Boat Dock for use by customers and the public. • Uses boat to assist guests on the water in the event of mechanical failure or other issue. • As assigned and trained, recovers range balls using both mechanical and hand equipment; collects, organizes, and cleans range baskets and balls. • Carries out opening and/or closing procedures as assigned/directed. • Communicates equipment maintenance and safety issues to appropriate staff. • Assists Customer Service Attendants with shelter beverage services. • Assists with beverage sales for special events as needed or assigned. WARREN COUNT PARK DISTRICT POSITION DESCRIPTION RETAIL ASSOCIATE (PRO SHOP / BOAT DOCK) • Tracks inventory and notifies appropriate staff when orders need to be placed to maintain adequate supplies of concessions items. • Educates park customers about park rules when needed. Reports persistent noncompliance to supervisor or Sheriff Department as appropriate. • Assists with public programming and special events as assigned. Assists with related duties on a temporary basis in other areas of the park as assigned. • Maintains accurate records of tasks performed including, but not limited to, inventories, time sheets, equipment usage, etc. • Complies with applicable law regarding the sale of alcoholic beverages and requires the same of subordinates. Reports noncompliance to supervisor. • Follows Park District policies, as applicable. • Performs other duties as apparent or assigned. Required Knowledge, Skills, and Abilities: • Ability to attend work consistently and punctually according to the assigned work schedule. • Ability to maintain a professional appearance appropriate to the position. • Ability to work unsupervised, to organize and coordinate, to prioritize and self-initiate. • Ability to communicate effectively, orally and in writing. • Ability to operate a cash register to track and accurately handle payments and make change. • Ability to maintain confidentiality on sensitive issues/non-public records. • Ability to maintain a professional, cooperative working relationship with other staff members, volunteers, and the staff of other agencies. • Ability to meet and deal with the public in a professional, helpful, and pleasant manner, always acting as a goodwill ambassador for the Park District. • Ability to effectively, efficiently, and safe