NHS Human Services, Inc.

Description We are offering a contract to permanent employment opportunity in the Healthcare/NHS industry, specifically looking for an Assc Patient Care Coord/22/HCD120 to be based in Latrobe, Pennsylvania, 15650, United States. In this role, you will be entrusted with managing patient medical records, scheduling appointments, and addressing billing queries in a clinic setting.

Responsibilities:

• Coordinate and maintain a positive customer experience during pre-registration, registration, scheduling, and business office functions, ensuring excellent customer service.

• Interact in a detail-oriented manner with a broad range of patients, operations staff, physicians, and other departments within the healthcare system.

• Demonstrate attention to detail and the ability to work well under pressure, effectively managing several tasks simultaneously in an environment with frequent interruptions.

• Schedule patient appointments for designated departments using scheduling software tools and provide testing instructions to assure smooth services.

• Secure authorizations and referrals when applicable and assess customers' needs, considering them in all decision-making processes to ensure a positive customer experience.

• Respond appropriately and courteously, whether face-to-face or on the phone, to customer issues, both intra-departmental and inter-departmental, and to the public in a timely manner and to the satisfaction of the customer.

• Identify and perform appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancement through the revenue cycle.

• Interview patients and/or their representatives to obtain accurate demographic, insurance, and claim adjudication information in a timely, courteous, detail-oriented manner.

• Update the system appropriately and accurately, ensuring appropriate signatures are obtained and required authorizations/certifications/medical necessity guidelines are met.

• Communicate all issues that impact the accurate, timely, and complete accomplishment of all assigned tasks to management, and make recommendations for process improvement.

• Demonstrate dignity and respect in all interactions, readily accepting and incorporating changes into daily activities.

• Conform consistently to all system changes, including insurance payer regulations, and possess functional knowledge of systems and the revenue cycle to adequately assist customers and reduce the unnecessary transfer of workflows.

• Follow all department processes and policies as required and updated. Requirements • Proven experience in Customer Service, demonstrating the ability to assist customers effectively and professionally.

• Excellent Communication skills to interact with patients, healthcare professionals, and insurance companies.

• Proficiency in Office Functions and Documentation to effectively manage patient records and other administrative tasks.

• Knowledge of healthcare Operations and Planning to ensure smooth functioning of the healthcare facility.

• Understanding of healthcare Policy, Compliance, and Regulation to adhere to legal guidelines and maintain patient confidentiality.

• Ability to Schedule Appointments efficiently, ensuring minimal patient wait times.

• Experience in Payment Processing and Billing Functions, with a focus on accuracy and timeliness.

• Commitment to Quality and Productivity, constantly seeking ways to improve processes and patient satisfaction.

• Familiarity with Scheduling techniques to effectively manage patient flow.

• Knowledge of Insurance procedures, including Referrals, Authorizations, and Reimbursements.

• Understanding of Medicare policies and procedures.

• Ability to handle Clinical Trial Operations, if required.

• Regular Attendance is crucial for effective team functioning and patient care.

• Experience in Process Improvement in a healthcare setting.

• Familiarity with Evidence-based practices in healthcare. TalentMatch®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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