NHS Human Services, Inc.

Receptionist-Las Vegas

What you will do:

Abby A.I. Assisted Human Receptionists are responsible for providing a premium service experience to our clients' callers. An Abby receptionist is our clients' receptionist, an extension of their offices that afford them the ability to stay present to their business at hand while we handle incoming calls in the client's preferred manner. We are currently looking for a full time energetic, friendly receptionists to add to our growing company. We function in a very fast-paced environment, the successful candidate will need to be reliable and dependable. Abby Connect is a place to grow, not just a place to work.

Essential Skills:

• Create excellent caller experiences that make meaningful connections with customers and callers
• Be outgoing, engaging, professional, and have a friendly personality
• Have excellent written and verbal communication skills, including proper grammar and spelling
• Ability to clearly communicate with diverse audiences via phone and email
• Able to multi-task in a fast-paced environment using multiple technologies between two computer screens
• Ability to present yourself in a professional demeanor showing respect for team members, contributing to a diverse and vibrant workplace
• Be coachable, take direction and constructive feedback in a positive way

KPI's (Key Performance Indicators):

• Maintain a call volume of 160-180 calls per day.
• Achieve a consistent metrics score of 85%
• Achieve an average caller hold time of under 30 seconds.
• Maintain a call answer time of 5-7 seconds or below.

Qualifications/Skills:

• Fluent in English, written and spoken
• 1-3 years in a customer service role in a fast-paced premier setting focusing on a great experience
• Able to sit for long hours at a time
• Be computer-literate using Microsoft Office, and web-based systems
• Type a minimum of 45 words per minute accurately
• Able to work some holidays, and weekends
• Willing to submit to a drug and background check

About Abby Connect:

Abby Connect provides A.I. Assisted Human Receptionist services to small businesses and professionals throughout the United States and Canada. We have been answering calls for over 16 years and have a track record in the industry for providing the best customer experience for a fraction of the cost of hiring an in-house receptionist. We are headquartered in Las Vegas with a newly opened second location.

Purpose/Cause/Passion

We reduce stress in order to help businesses be more successful.

Our Core Values

Being Committed and driven to excellence

Have grit, don't quit. Be early, be ready, and be confident. Leverage your desire to succeed in everything you do.

Always doing the right thing

Do what's best, so you feel proud, not regretful. Think of the win-win, be collaborative, not competitive. Practice tone, tact, and timing when approaching problems.

Having a warm, friendly, and positive attitude.

Enjoy making someone's day. Make your positive attitude contagious. Give others encouragement, energy, and enthusiasm.

Taking ownership and going above and beyond

Know that your contribution to the company matters. Be proactive, solution-oriented, and go the extra mile. Be accountable, don't blame others, and own your part in every situation.

Having a growth-oriented mindset

Company growth by adding value with every interaction. Personal growth by embracing mistakes and failing forward. Community growth by developing new skills, ideas, or habits and teaching others what you've learned.

Experience:

• Customer service: 1 year (Preferred)

Schedule:

• 8-hour shift
• Monday to Friday
• Weekends as needed