Job Information
Xerox VP, Dealer Service Enablement in Lansing, Michigan
VP, Dealer Service Enablement
General Information
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Country
United States
Department
SALES MANAGEMENT
Date
Wednesday, November 20, 2024
Working time
Full-time
Ref#
20034532
Job Level
Manager without Direct Reports
Job Type
Experienced
Job Field
SALES MANAGEMENT
Seniority Level
Mid-Senior Level
Currency
USD - United States - US
Annual Base Salary Minimum
90,660
Annual Base Salary Maximum
181,320
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .
Sales: Your actual On Target Earnings (OTE), which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location.
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Job Summary
The Vice President of Dealer Service Enablement is a key leadership role responsible for developing and executing strategies that enhance the service delivery capabilities of Xerox’s dealer network. This role ensures that our dealers have the tools, programs, training, and resources to deliver exceptional service, driving customer satisfaction, loyalty, and business growth. The VP will collaborate closely with cross-functional teams to align dealer enablement initiatives with Xerox’s overall business objectives.
Key Responsibilities
Strategic Leadership
Develop Strategy: Create and implement a comprehensive dealer service delivery enablement strategy aligned with Xerox’s business goals.
Vision & Roadmap: Establish a clear vision and roadmap for dealer enablement initiatives, ensuring scalability and sustainability.
Manage Interdependencies: Responsible for ensuring accountability for service delivery initiatives that impact the North America Channels organization.
Dealer Enablement Programs
Training & Development: Design and oversee training programs, workshops, and certification processes to enhance dealers’ service capabilities.
Resource Provision: Develop and provide dealers with the necessary tools, resources, and best practices to ensure consistent and high-quality service delivery.
Performance Management
KPI Development: Define key performance indicators (KPIs) to measure dealer performance in service delivery.
Monitoring & Reporting: Implement systems for tracking and reporting dealer performance, identifying areas for improvement.
Continuous Improvement: Lead initiatives to continuously enhance service delivery processes based on performance data and feedback.
Collaboration & Communication
Cross-Functional Coordination: Work closely with RTM Program leads, Global S.D., Sales, Operations, Customer Service, and Product teams to ensure alignment and integration of dealer enablement efforts.
Stakeholder Engagement: Foster strong relationships with dealer partners, understand their needs and provide ongoing support.
Innovation & Technology
Stay Informed: Keep abreast of industry trends, emerging technologies, and best practices in service delivery and dealer enablement.
Implement Solutions: Integrate innovative solutions and technologies to enhance dealer capabilities and service efficiency.
Qualifications
Experience:
Minimum of 15 years in service delivery, dealer management, or enablement roles.
At least 10 years in a senior leadership position overseeing large teams and strategic initiatives.
Experience within the technology, printing, or related industries is highly desirable.
Proven Track Record: Demonstrated success in developing and executing enablement strategies that drive dealer performance and customer satisfaction.
Skills and Competencies
Leadership: Exceptional ability to lead, inspire, and develop high-performing teams.
Strategic Thinking: Strong strategic planning and execution skills with a forward-thinking mindset.
Communication: Excellent verbal and written communication skills, capable of engaging with stakeholders at all levels.
Analytical Skills: Proficient in data analysis and performance metrics to inform decision-making.
Relationship Building: Skilled in building and maintaining strong relationships with dealer partners and internal teams.
Project Management: Expertise in managing multiple projects simultaneously, ensuring timely and successful delivery.
Customer Focus: Deep understanding of customer needs and a commitment to delivering superior service experiences.
Innovation: Ability to identify and implement innovative solutions to enhance service delivery
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.