Job Information
Insight Global IT Service Desk Analyst in Lancaster, Pennsylvania
Job Description
Insight Global is looking for a Service Desk Analyst level III for a large agriculture client in the Lancaster PA area. The candidate will provide lead support for all service requests reported to the IT service desk. Responsibilities include initial assessment, triage, research, and resolution of all IT incidents and service requests regarding the use of application software products and/or infrastructure components, including desktops, laptops, mobile devices, and related peripherals. They will be responsible for collecting information through customer conversations, accessing support tools, and additional support staff if needed. Issues beyond the scope of their ability/responsibility are resolved by engaging other service resources or escalate to the proper IT team.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
3+ years of IT Support Experience, specifically:
o Remote support (helpdesk, service desk, etc.)
o Hardware troubleshooting (Desktop support, printers, mobile devices, Peripherals, etc.)
Ability to communicate professionally and provide exceptional support to executive level end users Bachelors Degree
Experience using Atlassian (Jira) or Active Directory
Experience supporting any of the following environments:
o Microsoft (M365, Teams, Intune, Azure)
o Apple (Apple Business Manager) null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.