NHS Human Services, Inc.

Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to: Greet customers in a professional and enthusiastic way Answer telephone calls promptly Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services Manage a large amount of inbound and outbound calls in a timely manner Follow call \'scripts\' when handling different topics Identify customers\' needs, clarify information, research every issue and provide solutions Keep records of customer conversations in Norco\'s electronic system in a comprehensible way Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services Help with equipment deliveries when needed Warehouse duties Demonstrate in-depth knowledge of products, placement, availability, price and use Efficiently assess customer needs for product or services Educates patients/clients on medical products and services Process customer orders and accurately input customer orders into the computer Perform other tasks as assigned or necessary Qualifications: High school graduate or equivalent Excellent customer service skills Strong phone and verbal communication skills along with active listening skills Ability to multi-task, set priorities, and manage time effectively Good typing and 10-key skills Ability to sit for extended periods of time Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position Ability to occasionally lift and/or carry objects weighing up to 100 lbs.