Job Information
The Cigna Group Manager, Operations Solutions and Policy Services in Kwun Tong, Hong Kong
Job Responsibilities
Health insurance policy administration, focusing on new business & renewal policy proposal requirements assessment, systems & processes change requirements, policy setup and implementation in policy administration and claims systems
Health product development and implementation, contributing to product design & development with inputs identified & consolidated for operations & servicing, testing and implementation in the policy administration and claims systems
Work closely with internal IT teams, external IT vendors and outsourced service providers to develop, test and implement the necessary capabilities for the policies/products
Support the policy services team, working with other involved functions in operations & servicing, IT and client management, to resolve incidents and customer feedback/complaints
Monitor, prioritize and manage the systems backlogs for the policy administration systems
Monitor and assist in reporting on the performance of the outsourced service providers
Represent the policy services function in regulatory compliance projects and other cross-department projects (within as well as beyond operations & servicing)
Requirements
At least 7 years’ solid experience in health insurance operations with at least 2 years in a supervisory role
Diploma or above, preferably with insurance-related qualifications, e.g. FLMI
Proven track record of handling projects, process documentation & improvement, and systems changes, working with IT, vendors and stakeholders, developing user requirements and test cases for system, and conducting UAT
Knowledge of AS400 is preferred
Strong analytical mindset, problem solving and attention to details
Good command of spoken and written English and Chinese
Highly organized self-starter, with the ability to be engaged in multiple projects to meet tight deadlines
Excellent interpersonal, communication and influencing skills
Strong PC skills (e.g. Excel and Word)
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.