Job Information
Kohler Co. Inside Sales Representative in KOHLER, Wisconsin
Inside Sales Representative
Work Mode: Remote
Location: Remote (candidate must be located in greater United States)
Opportunity
Under the direction of the Manager, Sales Center, this position acts as a Brand Ambassador for Kohler customers, helping convert product interest into orders while creating a world class customer experience to ensure consistent sales growth. An Inside Sales Representative will focus on maximizing sales opportunities within every interaction and is expected to consistently achieve and exceed sales targets. Additionally, this position will partner closely with other consumer-facing teams to help guide a consistent online-offline experience. Success will be measured by net revenue generated as well as customer satisfaction. If you’re looking for an opportunity to build something great from the ground up we invite you to join our newly forming Inside Sales team.
Specific Responsibilities
Handle incoming chats/calls/emails with the expectation of handling between 40 and 50 inbound interactions per work day
Exhibit world class service standards through call quality, problem solving, personal ownership over every customer interaction and consistently going above and beyond to surpass customer needs and expectations
Maintain clean, organized customer records using Salesforce
Proactively reach out to prospective customers, identifying and creating value
Establish new agile processes for Inside Sales organization emphasizing a high standard of excellence
Collaborate cross-functionally with internal partners and consistently support the Sales team
Identify, provide actionable solutions for and implement process improvements
Fully cross-train on products
Skills/Requirements
High School Diploma or GED
Bachelor's degree preferred but not required
2+ years of experience in a customer-supporting, fast paced environment
At least 1+ year of Sales experience (B2B, Inside or Outside sales) required.
Must be self-motivated and able to accel while working remotely or in an office setting
Must be technologically proficient – this role will require heavy use of Salesforce, Microsoft (Excel, Outlook, PowerPoint), Chat, email, phone, Kohler.com and additional tools
Hours of availability: Monday through Friday 8:00am – 7:00pm CST and some weekend coverage as this business channel develops.
#LI-Remote
#LI-KS1
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly range for this position is $16.55 - $20.70 plus a competitive commission. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.