Job Information
American Express Service Assurance Engineer I in Karnataka, India
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Site Services International are a team of problem-solvers, relationship managers, customer service experts, communicators, educators, technicians, analysts, engineers, project managers, facilitators, doers, thinkers and all-around helpful people.
Our purpose is to ensure that Amex workplace technology works seamlessly and effectively. We strive to put colleagues at the centre of everything we do by maintaining the smooth running of the tech infrastructure, removing tech-related barriers and points of friction whilst providing impeccable customer service.
We have a fantastic open role based in India for a Service Delivery Engineer, who will support our deployment of world class experiences for colleagues & engineering teams globally. This role will have access to cutting edge tools, engage with a progressive team, whilst working in a fast-faced environment where thinking outside of the box is championed.
Key Responsibilities
Reporting into the Senior Service Delivery Manager – a key stakeholder – and working closely to deliver goals
Ensures that Service Delivery work meet the agreed quality standards of documentation and reporting
Assists in problem solving of issues and undertakes the development and deployment of preventative maintenance procedures
Adds to continuous service improvement by maintaining standard methodologies and knowledge repositories.
Performs all technical aspects to supports infrastructure implementations, deployments and technologies related to dynamic infrastructure platforms
Responsible for troubleshooting capacity and availability issues, various moves/adds/changes
Contribute to creation of technical design/implementation documentation
Participates in test planning and execution
Fix infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc
Recognise opportunities to embrace innovative technologies
Interact with members of other technical teams to ensure customer issues are dealt with thoroughly and effectively
Create draft knowledge management articles for QA with resolutions and workarounds
Record, track and update call information on a service management tool
Handling escalations and solving problems including major incidents and high priority calls
Ensure robust process and check points followed to make sure asset management work meet the agreed quality standards of documentation and reporting.
Ensure the quality and timely repair of the devices as per the warranty guidelines.
Plan and support streaming events
Perform core technical duties to support infrastructure implementations, deployments and technologies related to dynamic infrastructure platforms.
Participate in troubleshooting capacity and availability issues, various moves/adds/changes, server software installation and configuration.
Minimum Qualifications
3-5 years of hands-on experience in similar role with a variety of operating systems & network protocols
Practical application using Agile or other rapid application development methods
Prior experience performing as an Engineer within a product engineering organisation
Specific technical knowledge of Windows and/or IOS
Expert Active Directory and Group Policy knowledge
Expert Windows OS skills and knowledge
Expert MAC OS skills and knowledge
WSUS patching and remediation experience.
Excellent Android/Apple iOS skills and experience with MDM and JSS
Expert Knowledge of Office 365 centralized deployments and release management
Basic knowledge of corporate network topologies
Basic knowledge of Firewalls and VPN technologies
Experience in use and support of EUC applications and enterprise EUC management toolsets
Experience of deploying and support of desktop images and applications to enterprise managed EUC estates
Preferred Qualifications
University Degree in Computer Science, Information Systems, or another related field
Microsoft & Apple accreditations
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Technologies
Primary Location: India-Tamil Nadu-CHENNAI
Other Locations: India-Karnataka-Bengaluru Urban
Schedule Full-time
Req ID: 25003595