Job Information
J&J Family of Companies Product Manager – Change Management & CMDB in Karnataka, India
Product Manager – Change Management & CMDB - 2407020460W
Description
Product Manager – Change Management & CMDB
Responsibilities:
Primary responsibilities
Establish and maintain the roadmap for CMDB and Change Management, aligned to ServiceNow platform capabilities.
Drive process governance activities to ensure CMDB and Change Management objectives are achieved.
Partner with stakeholders (e.g. Application, Infrastructure, Quality teams) to ensure their considerations are understood and accounted for.
Lead team managed service provider to deliver work required to support operational aspects of CMDB and Change Management processes.
Define metrics to measure operational performance and hold stakeholders accountable.
Identify process improvement opportunities, recommend solutions and lead improvement efforts.
Serve as an advocate for ITSM across the Technology & Data organization, ensuring needs of all stakeholders are evaluated and considered.
Qualifications:
Education:
B.A/B.S degree is required, preferably in Science, Technology, Engineering or Math (STEM).
Experience and Skills:
Required:
At least 8 years of relevant technology experience
Demonstrated experience with CMDB and Change Management in a highly regulated environment.
Solid understanding of ITIL and experience with the ServiceNow platform.
Strong analytical skills and a proven track record delivering process improvements.
Experience leveraging technology and automation to achieve process improvement and ITSM outcomes.
Excellent written and verbal communication skills; ability to communicate effectively with both executives and technical teams.
Experience working in an organization with complex stakeholder networks.
Ability to coordinate and communicate across multidisciplinary/multicultural teams across countries and regions.
Preferred:
ITIL 4 certification or equivalent.
Experience working in and leading Product, Agile and Scrum teams.
Experience leading teams, either direct reports, matrixed reports, or MSP team members.
Experience working with data, analytics, and visualization tools (e.g. Performance Analytics, Tableau, PowerBI).
Experience working with ML and IA tools to achieve ITSM outcomes (e.g. Predictive Intelligence).
Qualifications
Qualifications:
Education:
B.A/B.S degree is required, preferably in Science, Technology, Engineering or Math (STEM).
Experience and Skills:
Required:
At least 8 years of relevant technology experience
Demonstrated experience with CMDB and Change Management in a highly regulated environment.
Solid understanding of ITIL and experience with the ServiceNow platform.
Strong analytical skills and a proven track record delivering process improvements.
Experience leveraging technology and automation to achieve process improvement and ITSM outcomes.
Excellent written and verbal communication skills; ability to communicate effectively with both executives and technical teams.
Experience working in an organization with complex stakeholder networks.
Ability to coordinate and communicate across multidisciplinary/multicultural teams across countries and regions.
Primary Location Asia Pacific-India-Karnataka-Bangalore
Travel No
Job Function Technology Operations
Req ID: 2407020460W