Job Information
Saia, Inc IT Service Desk Support II in Johns Creek, Georgia
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.
Position Summary
Provides support and resolves escalated issues from associate service desk supports. Maintains close communication to ensure the delivery of reliable service to the organization.
Major Tasks and Responsibilities
Trains associate service desk supports on established policies, procedures and services.
Provides technical support to users and resolves technical issues.
Communicates with users on escalated issues from initial contact through resolution.
Deploys computer equipment, software, and diagnostic tools to provide extensive customer support.
Provides Knowledge Base Articles and submits them to databases.
Informs leadership about project statuses and technical issues.
Exercises judgment in procedure selection and application to determine when to escalate issue to higher support levels.
Preferred Qualifications
Associate degree in computer science or a related field.
2+ years of service desk or customer support experience.
Working knowledge of Microsoft Office.
Troubleshooting and technical support skills.
Pay Rate: $21.75 - $25.10 per hour, based on experience
Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
Make Your Move
At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.