Job Information
NTT America Solutions, Inc. Senior Associate Resource Scheduler in Johannesburg, South Africa
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The primary responsibility of the Senior Associate Resource Scheduler is to assist with the efficient allocation and management of the human resources required to deliver IT services to clients. They are responsible for coordinating activities and resources in support of IT services, client expectations and projects that impact one or more departments, systems/workflows with some complexity, or multiple projects simultaneously with some risk or complexity.
What you'll be doing
Key Roles and Responsibilities:
Support the delivery teams by ensuring that there are adequate and competent human resources available to deliver on all clients’ expectations and contracts
Identify and assign resources to multiple projects using internal and external resources
Contribute to achieving utilization team targets by assisting with the maintenance of resource schedules
Help with ensuring demand fulfilment and efficiency gains through effective interaction with internal stakeholders
Help with the management of resourcing conflicts and escalations in accordance with project and business priorities
Maintain utilization, and realization information, ensuring accuracy and timeous communication to the relevant project for consideration in project plans
Work closely with project teams to resolve resource-related issues that may impact SLAs
Coordinate with client teams to align resource allocation with their needs and expectations
Knowledge, Skills and Attributes:
Applies learned techniques, as well as company policies and procedures to resolve a variety of issues
Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors
Ability to work with diverse personalities and displays a high level of teamwork
Proactive in approach and meticulous attention to detail
Good planning, organising and time management skills
Decisive, resourceful and displays good business understanding
Good interpersonal skills and ability to work well within a team
Effective verbal and written communication
Service-oriented aptitude and problem-solving skills
Ability to use their project allocation skills to anticipate change and future needs, including the risks in their area of responsibility
Good understanding of service level agreements and project management principles and methodologies
Proficiency in resource management software and project management tools
Ability to adapt to changing priorities and work effectively under pressure
Academic Qualifications and Certifications:
Relevant qualification or certification or equivalent related work experience
Relevant certifications
Required Experience:
Moderate level of demonstrated resource scheduling and/or project management experience gained within a technology services environment is preferable
Moderate level of demonstrated experience gained within a related business practice
Moderate level of demonstrated experience engaging with stakeholders
Workplace type :
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.