Job Information
Kuehne+Nagel QuickSTAT Air Logistics Healthcare Operational Care Specialist Lead in Jamaica, New York
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Jamaica/Queens/New York site is looking for a new Air Logistics Healthcare Operational Care Specialist to join our Air Logistics team.
Your Role
Monitor and observe the overall daily operation (CS/Ops) offering guidance and assistance to staff as needed. To correct and/or alert potential or real problems to management.
Your Responsibilities
Perform desk checks for current job status
Monitor job status display screen
Monitor call distribution C/S and Ops phone coverage display unit
Evaluate dispatch workload and expedite pending tasks
Ensure all problems or service issues are promptly escalated
Coordinate break times with staff ensuring proper staff coverage at all times.
Delegate tasks to staff where/when needed.
Train new employees
Ensure staff complies with company policies and procedures.
Assist in the development of training programs.
Provide feedback and ideas to management to improve the operation.
Open to work any schedule.
Assist management in monitoring the vendor network to ensure quality and compliance with Quick / Sterling policy and procedure.
Your Skills and Experiences
Comprehensive knowledge of temperature-controlled packaging and monitoring devices available to support the biopharmaceutical industry
Demonstrate ability to identify and solve problems.
Demonstrate written and verbal communication skills
Demonstrate ability to sell clients the proper service type
Strong interpersonal and communication skills.
Computer proficiency (Word / Excel)
Time Management: ability to organize and manage multiple priorities
Knowledge of international & domestic airline routings, geography& time zones
Ability to get along with co-workers and management in order to maintain a professional work environment
Strong Team Player
Must be flexible to work nights, weekends and holidays
2 – 5 years Air Courier or Freight Industry background
Specialization in Biopharm or cold chain transportation
Background in health care or Biopharmaceutical industry
Customer Service in related industries.
Import / Export / Warehouse & Transport
Clinical Trial Logistics including temperature control packaging, shipping and/or regulatory requirements
GDP training and qualifications specific to transportation
IATA Dangerous Goods by Air Certification
Preferred – Associate Degree or higher, or minimum of 2 years of Desirable experience
IT / Computer literacy qualifications
Must demonstrate excellent written and oral English skills
Fluency in second language desirable.
Good Reasons to Join
At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $26 and $30. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.