Job Information
DHL Express, Inc. Freight Forwarding Supervisor (JFK - Jamaica, NY) in Jamaica, New York
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We have an immediate career opportunity for a qualified Freight ForwardingSupervisor at the Jamaica Queens, NY JFK Gateway. The Gateway Freight Forwarding Supervisor arranges the movement of parcels by Air and Ground, in one of DHL’s largest express U.S. Gateways encompassing international import and export operations.
Salary range : $87,600 - $116,800
Key Tasks & Accountabilities:
Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of maximizing profitability for the company
Supervises day-to-day airport ramp operations, loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
Supervises warehouse sort operations processing international import and export shipments
Supervises back-office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
Charged with developing and managing relationships with Business Partners
Responsible for development and implementation of special projects
Ensures quality system is implemented and maintained within area of responsibility
Manage Key Performance Indicators and cost levels
Assists in annual budget preparation
Provides technical product assistance to staff
Advises staff of changes to company policies and goals
Supervises a unionized workforce of 10-20 staff: responsible for hiring, coaching, training, and developing subordinate staff
Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
Sets objectives and delivers results with a short-term, operational focus
Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
Assigns and checks work
Heavy use of MS Office products in day-to-day activities (in particular Excel and Outlook)
Provides guidance and training
Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
Provides input to hiring, firing, layoff, promotion, reward, and other decisions
Manages overtime
May spend up to half of time performing similar tasks as service, production, or support subordinates
Skill & Qualifications:
Typically requires BS/BA and a minimum 3-5 years of related field, or equivalent.
Professional certification required in some areas
Complete understanding and wide application of principles, theories, and concepts in function or business area
An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
ADA Language:
Dependingon functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Requires manual dexterity and visual and hearing acuity. Tasks may involve extended periods of time at a keyboard or work station. Tasks are
regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf