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Job Information
Stryker Customer Service Specialist in Istanbul, Turkey
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
We are looking for a Customer Service Specialist to join our team based in Istanbul , Sancaktepe . If you have experience in customer service, order management, or related fields, if you are responsible, are used to working with large amounts of data and ready to learn new things, then you might be the person we are seeking.
What you will do:
Provide phone support for inquiries from sales and healthcare professionals
Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
Process all work in accordance with relevant working practices and standard operating procedures
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
Provide support beyond standard hours as needed if workload require additional time
Support Sales Department by providing answers to questions generated by telephone and e-mails
Managing On Time In Full KPIs where possible to ensure timely delivery of products to meet customer requirements
Process and follow up customers’ complaints
Archive documents related to order processing and shipments and assist during audits by collecting requested documents
Communicate effectively with Customers and respond to their requests
As a Customer Services Specialist, you will lead by example, driving the following aspects of the department
Operational KPIs and Service Level Agreements
Team Engagement
Departmental projects and initiatives
Productivity in the department
Processes and opportunities for improvement
What you need:
Minimum 1-3 years' experience in Operations/Customer Service with University Degree
Experience with ERP is desirable
Advanced proficiency in Microsoft Office, with a focus on Excel
Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level
Responsibility, perseverance, attention to details
Experience working with large databases
Excellent communication skills, handling objections
Strong customer satisfaction focused
Innovation & Creativity – Identifies and champions new ideas
Basic Knowledge about rules and laws in the medical device environment would be an advantage
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.