NHS Human Services, Inc.

QuickVisit Urgent Care 

JOB SUMMARY

The Records and Scheduling Coordinator (“RSC”) is responsible for acting as the liaison between patients and providers. The RSC ensures patient appointments are scheduled properly for Behavioral Health visits and all necessary intake information is completed before the patient’s appointment. The RSC confirms all parties involved are notified of dates and times and resolves scheduling conflicts. The RSC will also be responsible for facilitating relations between QV’s practice and outside counselors to ensure patients continuity of care by assisting with connecting and/or scheduling parties together. The RSC’s administrative duties will include responding to medical record requests, referral processing, insurance authorizations, patient appointment scheduling, program communication to potential candidates, communication with referral sources and other tasks assigned.

ESSENTIAL JOB FUNCTIONS

• Operate and function as a team member with prompt support

• Excellent organizational and communication skills

• Organize any applicable duties for other coworkers

• Understands job function and responsibilities front office within scope of practice

• Act as a key point of contact between patients and providers

• Relay information, concerns, and feedback from both sides to ensure mutual understanding and collaboration

• Contacts patients prior to appointment via verbal call for courtesy appointment reminder

• Triage incoming phone calls to department

• Ensure patient demographic and insurance information is accurate and updated. Collect patient copay over the phone.

• Advocate for necessary resources, support, and improvements to enhance clinic performance

• Reliable and punctual when reporting for scheduled work

• Understanding of HIPPA requirements

• Adheres to patient confidentiality policies

• Responds to medical record requests

• Responsible for the tracking, coordination and communication of patient referrals

• Ensures complete and accurate patient registration, including demographics and current insurance information • Assembles information concerning patient’s clinical background and referral needs

• Contacts insurance companies to ensure verification of benefits and prior authorization approval requirements are met

• Reviews details and expectation of referral with the potential patient

• Ensures that referrals are addressed in a timely manner

• Completes prior authorizations as needed for referrals

• Contacts patients regarding upcoming or missed appointments

• Answers and triages phone calls from patients

• Utilizes EMR functionality to address patient care duties

• Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions

• Ensure high quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.

• Maintain confidentiality with management team as required

• All other duties as assigned

ESSENTIAL JOB REQUIREMENTS

• Reliable Internet: Required to have reliable internet for remote position. Download and upload speed must be at minimum 50mbp separately, not combined.

• Phone: Ability to use Ring Central for wi-fi calling line on personal cell phone and/or stationary phone provided from company

•Computer: Functioning computer, desktop, and/or laptop provided from company

EDUCATION

• High School graduate or equivalent

• Iowa Mandatory Reporting (Adult and Child)

• College work preferred

Equal Opportunity Statement

QuickVisit is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race (including discrimination on the basis of a person's hair texture or protective hairstyle commonly or historically associated with race, such as braids, locks, and twists), color, national origin, ancestry, religion, creed, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), marital status, AIDS/HIV status, veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

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