Job Information
Modernizing Medicine Supervisor, Support Services in Hyderabad, India
We are united in our mission to make a positive impact on healthcare. Join Us!
South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2023
Company of the Year | 2023 BIG Innovation Awards
Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards
Who we are:
We Are Modernizing Medicine (WAMM (https://www.youtube.com/watch?v=NspiqEzcgRQ&t=2s) )! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling (https://www.modmed.com/company/leadership/) , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.
ModMed (https://www.modmed.com/company/) is hiring a driven Supervisor of Support Services to join our positive, passionate, and high-performing Customer Support team focused on accomplishing department objectives by supervising staff and organizing and monitoring work processes. This is an exciting opportunity to maintain staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities, and accomplish staff job results by coaching, counseling, and disciplining employees within a fast-paced Healthcare IT company that is truly Modernizing Medicine!
Your Role:
Ensure professional and courteous customer support services
Promote a productive and positive experience with customers to ensure high quality support
Handle escalated customer service issues as needed
Control costs by managing staffing levels, adjusting as volume dictates
Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs
Administer motivational programs including incentives and contests to drive performance
Oversee the development and maintenance of training and document resources for the team
Work across departments in support of the organization. First-Level Supervisor
Manage the activities of team members
Conduct interviews, hiring, and performance reviews.
Skills & Requirements:
Bachelor's Degree, preferred
Four plus years of experience with at least one year of leadership responsibility
Excellent communication and leadership, and relationship management skills
Exhibits strong functional area expertise.
ModMed Benefits Highlight:
At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups (https://www.modmed.com/company/social-responsibility/) that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.