Job Information
Sage Customer Support Analyst - Technical in hybrid, Ireland
Customer Support Analyst - Technical
Job Description:
About our Customer Support Analyst - Technical
If you are looking to progress your career within a Global Company and have a real passion for providing world class technical customer service, then our Technical Support Analyst role is perfect for you!
Our Customer Support Analyst are enthusiastic, positive-minded, customer focused and service-oriented people who help make a real difference to our customers along with being given a great platform to develop their own careers.
What’s in it for you?
You will be part of a global team working with an industry leading financial software that enables are customers to grow and scale. You will be working with industry experts that will really help enable your career to grow, all whilst being on the global stage. You will be given the opportunity to grow, develop and meet new people from around the world.
Key Responsibilities:
Summary of your day-to-day?
You will be assisting customers and/or partners with questions and issues with the Sage Intacct application via live help, online customer portal and over the phone. You will be managing your cases which includes maintaining, updating and prioritising, to meet published customer service level agreements. You will also troubleshoot issues along with providing proactive suggestions to improve customer use and satisfaction.
Minimum qualifications
•Fluency in French, both verbal and writing (Essential)
•Experience troubleshooting API/Web Services issues
•Experience and knowledge of XML, Web Services client tools
•Understanding of Accounting or Financial business operations
Dig deeper about who we are:
Who is Sage:https://www.sage.com/en-us/company/about-sage/
Life at Sage: https://www.sage.com/en-us/company/careers/
Our Values & Behaviors: https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be
How we make a difference: https://www.sage.com/en-us/company/sage-foundation/
Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/
Your benefits
Benefits video –https://www.linkedin.com/feed/update/urn:li:share:7021889460497707008/
•Comprehensive health, dental and vision coverage
•Work away scheme for up to 10 weeks a year
•On-going training and professional development
•Paid 5 days yearly to volunteer through our Sage Foundation
•Flexible work patterns and hybrid working
Function:
Customer Operations
Country:
Ireland
Office Location:
Dublin
Work Place type:
Hybrid
Advert
Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com.
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/