NHS Human Services, Inc.

Job Title:

Site Reliability Engineer (SRE)

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions

• Deliver outcomes unimagined

• Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Title: Site Reliability Engineer (SRE)

Location: Herndon, VA

We are seeking a motivated Site Reliability Engineer (SRE) to join our IT team. The ideal candidate will have experience in software engineering, systems administration, and operations. As an SRE, you will be responsible for building and maintaining scalable, reliable systems, and ensuring the operational health of our infrastructure.

Key Responsibilities:

• Monitoring and Observability

• Implement and maintain monitoring solutions using Prometheus for time-series data collection.

• Create and manage visual dashboards utilizing Grafana or Splunk to provide actionable insights into system performance.

• Automation and Configuration Management

• Utilize Kubernetes for container orchestration to manage microservices effectively.

• Employ Helm for application deployment automation and management within Kubernetes environments.

• Cloud Platforms and Infrastructure Management

• Design and maintain cloud infrastructure using AWS , ensuring efficient utilization of compute, storage, and networking resources.

• Deploy and manage Kubernetes clusters on both cloud and on-premise infrastructure.

• CI/CD and Deployment

• Automate build and deployment processes using Jenkins and GitLab CI for continuous integration and continuous deployment practices.

• Databases and Caching

• Manage and optimize relational databases such as MySQL and PostgreSQL for structured data storage.

• Work with distributed databases like Cassandra and NoSQL databases such as MongoDB for unstructured data.

• Utilize Redis for in-memory data caching to enhance application performance.

• Version Control

• Manage code repositories and collaborate with the development team using GitLab .

• Load Balancers & Reverse Proxies

• Implement high-performance load balancing solutions using HAProxy and Nginx for web service availability and reliability.

• Collaboration & Documentation

• Document processes and share knowledge using Confluence .

• Track incidents and manage projects effectively within Jira .

• Scripting & Programming Languages

• Develop automation scripts using Bash/Shell scripting and Python to streamline operations and enhance system reliability.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• Proven experience as a Site Reliability Engineer, DevOps Engineer, or in a similar role.

• Strong knowledge and hands-on experience with the tools and technologies listed above.

• Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.

Location:

USA Hunt Valley MD

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .